Issue 8731 - Broken file - Server shows all CVS versions simultaneously
Summary: Broken file - Server shows all CVS versions simultaneously
Status: CLOSED FIXED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: current
Hardware: All All
: P2 Trivial (vote)
Target Milestone: ---
Assignee: Unknown
QA Contact: issues@www
URL: http://de.openoffice.org/about-lit_hu...
Keywords: oooqa
: 9734 10123 20764 (view as issue list)
Depends on: 7353
Blocks: 10123 11947
  Show dependency tree
 
Reported: 2002-10-26 16:08 UTC by johannes.czerwinski
Modified: 2003-12-06 14:52 UTC (History)
9 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
cvs -t commit output (1.97 KB, text/plain)
2002-12-19 23:07 UTC, stx123
no flags Details
trace of attempted commit.... (2.67 KB, text/plain)
2003-10-07 18:34 UTC, lohmaier
no flags Details

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Description johannes.czerwinski 2002-10-26 16:08:50 UTC
If you view this website, you see all CVS versions. If we add
a new version, it is displayed at the top and all the older
versions are under it.
It would be very nice if you could fix it as soon as possible.
Comment 1 stx123 2002-11-04 11:36:35 UTC
Reassign issue to owner of selected subcomponent
Comment 2 stx123 2002-11-05 13:42:57 UTC
I commited one file and got the following output.
I assume, that the duplication of the content is a result of problems 
during update of the filesystem space used for the webserver.
I would recommend a clean checkout to /local-access-only/de/www.

Checking in robots.txt;
/cvs/de/www/robots.txt,v  <--  robots.txt
new revision: 1.2; previous revision: 1.1
done
1 file(s) commited
Processing log script arguments...
Mailing the commit message to cvs@de.openoffice.org (from 
st@openoffice.org)
M about-documentation.html
C about-projects.html
C about-whitepapers.html
U robots.txt
M dev/neu/about-cdrom.html
M dev/neu/about-features.html
M dev/neu/about-legal.html
? dev/neu/images
? dev/neu/marketing
? dev/neu/spellcheck
? dev/neu/sponsoren
? dev/neu/dev/members
? dev/neu/doc/pics
? dev/neu/doc/setupguide
? dev/neu/doc/faq/api
...
Comment 3 Unknown 2002-11-11 18:33:01 UTC
Update into new format.

Action Plan: Will test to reproduce and open internal issue if necessary.

Timeframe: Will update by the end of the week.
Comment 4 Unknown 2002-11-11 19:25:47 UTC
Opened internal issue for this.

Action Plan: Drive internal issue.

Timeframe: Update by 11/13/02.
Comment 5 Unknown 2002-11-12 00:13:48 UTC
This is fixed.
Comment 6 stx123 2002-11-12 10:06:51 UTC
It's fixed for one file (about-documentation.html).
But it still exists for other files like about-projects.html.
May I ask for a clean checkout of /local-access-only/de/www with all
files and subdirectories.

Checking in about-documentation.html;
/cvs/de/www/about-documentation.html,v  <--  about-documentation.html
new revision: 1.21; previous revision: 1.20
done
1 file(s) commited
Processing log script arguments...
Mailing the commit message to cvs@de.openoffice.org (from
st@openoffice.org)
U about-documentation.html
C about-projects.html
C about-whitepapers.html
M dev/neu/about-cdrom.html
M dev/neu/about-features.html
M dev/neu/about-legal.html
? dev/neu/images
? dev/neu/marketing
? dev/neu/spellcheck
? dev/neu/sponsoren
? dev/neu/dev/members
? dev/neu/doc/pics
? dev/neu/doc/setupguide
? dev/neu/doc/faq/api
? dev/neu/doc/faq/build
? dev/neu/doc/faq/draw
? dev/neu/doc/faq/mainfaq
? dev/neu/doc/faq/writer
? dev/neu/doc/faq/xml
? dev/neu/doc/howto/calc
? dev/neu/doc/howto/datenquelle
? doc/faq/build
? doc/faq/draw
? doc/faq/writer
? doc/faq/xml
? doc/handbuch/anhang
? doc/handbuch/calc
? doc/handbuch/datenquellen
? doc/handbuch/pdf
? doc/handbuch/pics
? doc/handbuch/sg_tools
? doc/handbuch/writer
? doc/howto/formel
? doc/howto/impress
Comment 7 Unknown 2002-11-19 17:10:40 UTC
This has been taken care of. Closing issue.
Comment 8 stx123 2002-11-20 13:46:27 UTC
verified and closing
Comment 9 stx123 2002-11-29 18:26:53 UTC
Hi, seems we now have a permission problem:

Checking in CVS_einfuehrung.html;
/cvs/de/www/dev/CVS_einfuehrung.html,v  <--  CVS_einfuehrung.html
new revision: 2.7; previous revision: 2.6
done
1 file(s) commited
Processing log script arguments...
Mailing the commit message to cvs@de.openoffice.org (from 
st@openoffice.org)
cvs [update aborted]: cannot rename file CVS_einfuehrung.html to 
CVS/,,CVS_einfuehrung.html: Permission denied
Comment 10 stx123 2002-12-02 10:08:40 UTC
*** Issue 9734 has been marked as a duplicate of this issue. ***
Comment 11 Unknown 2002-12-03 18:04:30 UTC
action plan:
1) File PCN for engineering/ops to resolve the problem
2) update this IZ when I have an update or the problem is resolved

PCN 13269 filed, step 1 complete

timeframe: I will update this IZ by 12/04
Comment 12 Unknown 2002-12-03 19:03:17 UTC
our operations group reported that nothing appears to be wrong with
the filesystem group 
they asked that the user try to re-check out the 2.6 files or copy,
make the same edits and try to check it back in again.
Comment 13 stx123 2002-12-03 20:07:16 UTC
Kenneth, you (or the operations group) have seen, that there is a
duplicate issue mentioning other files?
This problem still occurs (at least) with changes to the files
/cvs/de/www/doc/howto/calc/drucken.html
/cvs/de/www/dev/CVS_einfuehrung.html

See the error message below:

Checking in drucken.html;
/cvs/de/www/doc/howto/calc/drucken.html,v  <--  drucken.html
new revision: 1.14; previous revision: 1.13
done
1 file(s) commited
Processing log script arguments...
Mailing the commit message to cvs@de.openoffice.org (from
st@openoffice.org)
cvs [update aborted]: cannot rename file CVS_einfuehrung.html to
CVS/,,CVS_einfuehrung.html: Permission denied
Comment 14 m.webermann 2002-12-03 20:12:59 UTC
I tried to commit calc.html:  
http://de.openoffice.org/source/browse/de/www/doc/howto/calc/drucken.html.diff?r1=1.11&r2=1.12  
with the result  
  
cannot rename file CVS_einfuehrung.html to CVS/,, CVS_einfuehrung.html: Permission  
denied  
Comment 15 Unknown 2002-12-04 22:40:22 UTC
update: our engineers are currently researching this problem
timeframe: I will update this issue by 12/6/02
Comment 16 Unknown 2002-12-10 00:09:59 UTC
this issue is currently in support's queue for the cvs engineers and
will be addressed this week. I will update this issue by 11/12/02.
Comment 17 Unknown 2002-12-13 23:03:08 UTC
update: I am still awaiting comment from our cvs engineering team.
timeframe: I will update this IZ by 12/17/02
Comment 18 Unknown 2002-12-18 19:29:20 UTC
update: I am still awaiting comment from our cvs engineering team.
timeframe: I will update this IZ by 12/20/02
Comment 19 Unknown 2002-12-19 07:31:31 UTC
The files are getting committed in the commit but there is some
directive  regarding the filecopy that is at issue.  

Action Plan: Suggested to the engineers that it seems something akin
to a commitinfo file might be at issue.  Requested another engineer be
queried for additional support on this issue.

Timeframe: Update Thursday.
Comment 20 Unknown 2002-12-19 21:59:51 UTC
stefan: could you try to commit again and use the -t (trace)? then
please paste the output into this IZ as an attachment. Thanks
Comment 21 stx123 2002-12-19 23:07:04 UTC
Created attachment 4116 [details]
cvs -t commit output
Comment 22 Unknown 2002-12-19 23:19:10 UTC
thanks stefan. our engineers are trying to isolate the problem to the
checkout area.
Comment 23 Unknown 2003-01-02 21:39:50 UTC
update: our engineers are still researching the problem. I will update
this IZ by 1/6/03.
Comment 24 Unknown 2003-01-07 17:01:54 UTC
I've asked the engineers for an update on this IZ and will update by
1/8/03
Comment 25 andreschnabel 2003-01-13 18:43:02 UTC
Can anybody speed up this issue?
I know, this may be a hard thing to work on ... but we do have several
webpages, we cannot update for over 6 Weeks now!

I really think of quitting work on the OOo website.
Comment 26 Unknown 2003-01-13 20:55:43 UTC
An engineer is currently working on this problem. I hope to have an
update today.
Comment 27 Unknown 2003-01-14 05:59:34 UTC
Andre - You should be able to commit files using cvs even with this
error.  There is no disturbance in the actual checkin of the files
themselves, at least not in my testing.  Please try to commit a single
file and confirm its alteration by checking the project's cvs tree via
your browser and report your results.  Also, please re-assign this
issue back to support@openoffice.org when you post your results.

The "update aborted" message only occurs because of the failure to
copy the CVS_einfuehrung.html file, which seems to be spawned by a
'cvs update' after the commit is run for some reason. 
Comment 28 stx123 2003-01-14 12:28:41 UTC
Brian, changes are commited to the repository.
But the point is, that the changes to files are *not* visible for
users browsing the website de.openoffice.org.
An example is http://de.openoffice.org/doc/howto/calc/drucken.html
Comment 29 andreschnabel 2003-01-14 19:09:47 UTC
st is right, 
for a similar problem (and the commit log) have a look at issue 10123

much worse is Issue 10182:
browsing the Website, 
http://de.openoffice.org/doc/howto/calc/calc_formatieren.html
is not found.
looking at cvs, 
http://de.openoffice.org/unbranded-source/browse/~checkout~/de/www/doc/howto/calc/calc_formatieren.html
is commited correctly.


Comment 30 stx123 2003-01-15 11:30:00 UTC
Raising priority to P1.
Further investigation (or trying the mentioned problems once more)
reveals:
- adding and changing files to/in the repository works
- files added/changed in de/www are updated to the web area
- files added/changed in subdirectories are not updated to the webarea

For testing I created
de/www/testfile.txt
de/www/testdir/testfile.txt
Support, feel free to play with these files.
Comment 31 Unknown 2003-01-15 16:03:41 UTC
acknowledged. I will alert the engineers to the raised priority and
added files
Comment 32 Unknown 2003-01-15 18:00:20 UTC
The engineers believe they have isolated the problem to a permission
conflict with the actual ownership of the files (system root vs SC
root). The operations group has made some changes this morning. They
ask that you commit the files again to see if the same problem occurs.
Comment 33 m.webermann 2003-01-15 18:43:01 UTC
I committed again
http://de.openoffice.org/dev/neu/doc/setupguide/installations_handbuch.html

The changes are visible.
Comment 34 andreschnabel 2003-01-15 18:49:55 UTC
As far as I can see, all webpages seemm to show the most recent
version now (even without commiting again).

So this is fixed for me.
Comment 35 andreschnabel 2003-01-15 18:52:45 UTC
*** Issue 10123 has been marked as a duplicate of this issue. ***
Comment 36 Unknown 2003-01-15 18:54:05 UTC
I'm changing assignment of this issue to ST and considering the
permissions issue fixed. Lowering priority as well.

It's *possible* that this error can occur again in the future until
OOo is upgraded to a newer version of SourceCast in the future.

Two things:
1) The update ST mentioned:
   - files added/changed in subdirectories are not updated to the webarea"
Is not the same problem as the original problem. If that's a concern,
it should be posted in a new issue. I don't beleive it's an issue
either because OOo has made customizations with Collab for the
'staticization' of certain cvs and web pages. Any changes regarding
that should be in a new issue also.

2) If the permissions problem happens again, file it in a new issue as
well.

Thank you
Comment 37 stx123 2003-01-17 03:33:19 UTC
Thanks for the intesive work to resolve this issue.
Next time, please mark fixed issues as resolved/fixed.
De Project members have verified that the issue is fixed.
I will close.
Comment 38 stx123 2003-01-17 03:33:43 UTC
closing
Comment 39 lohmaier 2003-10-07 18:32:08 UTC
reopen issue - we have the problem again with
http://de.openoffice.org/about-lit_zeitsch.html
Comment 40 lohmaier 2003-10-07 18:32:45 UTC
*** Issue 20764 has been marked as a duplicate of this issue. ***
Comment 41 lohmaier 2003-10-07 18:34:24 UTC
Created attachment 10082 [details]
trace of attempted commit....
Comment 42 stx123 2003-10-07 18:48:38 UTC
reassigning to support
Comment 43 Unknown 2003-10-07 19:34:33 UTC
I filed an internal issue for the operations group who quickly fixed
the file.
Comment 44 lohmaier 2003-10-07 20:00:49 UTC
verifying.. 
Any idea why this happened?
Comment 45 lohmaier 2003-10-07 20:07:16 UTC
thank you for fixing this so fast :)
Comment 46 m.webermann 2003-11-08 17:04:10 UTC
This issue should be reopened: 
http://de.openoffice.org/about-lit_hut.html 
Comment 47 andreschnabel 2003-11-09 13:52:10 UTC
reopen as requested by martin
(http://de.openoffice.org/about-lit_hut.html)
Comment 48 Unknown 2003-11-10 18:31:04 UTC
filed internal task to resolve this problem. I will update this issue
when the task has been completed. 

in the future please file a new issue for this type of task. thank you.
Comment 49 Unknown 2003-11-10 20:08:09 UTC
this is now fixed
Comment 50 andreschnabel 2003-11-10 20:53:42 UTC
close