Issue 1763 - Windows XP does not load help files
Summary: Windows XP does not load help files
Status: CLOSED FIXED
Alias: None
Product: ui
Classification: Code
Component: ui (show other issues)
Version: 638
Hardware: PC Other OS
: P3 Trivial (vote)
Target Milestone: ---
Assignee: h.ilter
QA Contact: issues@ui
URL: http://home.tampabay.rr.com/jtiner/op...
Keywords:
: 1902 1949 2072 2294 (view as issue list)
Depends on:
Blocks:
 
Reported: 2001-10-03 05:02 UTC by Unknown
Modified: 2004-02-09 10:24 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Screenshot of blank help file problem under Windows XP Pro build 2600. (55.27 KB, image/jpeg)
2001-10-03 05:03 UTC, Unknown 		no flags Details
Help information not displaying in OO 1.0.1 on RHL 7.3 (28.57 KB, image/png)
2002-08-31 02:45 UTC, bradw 		no flags Details
Add an attachment (proposed patch, testcase, etc.)

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Description Unknown 2001-10-03 05:02:03 UTC 
I'm submitting this issue in order to inform you that when OpenOffice is 
installed on Windows XP build 2600 it does not appear to make the help files 
visible. You may see a screenshot of what I'm talking about by pointing your 
web browser to:

http://home.tampabay.rr.com/jtiner/openoffice_screenshot_blank_help.jpg

I desperately need to view your helpfiles so that I may find out how to use a 
mySQL database / ODBC connection to generate things such as mailing labels and 
letters automatically. Please help or at least point me in the correct 
direction.

Thank You,
-jtiner
jtiner@tampabay.rr.com
Comment 1 Unknown 2001-10-03 05:03:08 UTC 
Created attachment 541 [details]
Screenshot of blank help file problem under Windows XP Pro build 2600.
Comment 2 Frank Schönheit 2001-10-04 08:05:20 UTC 
changing this to component UI ....
This is either a problem of the help system (dispatching wrong URLs 
or such) or the help core (supplying wrong data).
But this has to be examined by the UI team.
Comment 3 Oliver Specht 2001-10-04 11:12:21 UTC 
The issue doesn't depend on XP. It sometimes occurs on other Win
systems, too.
Comment 4 scottydvt 2001-10-06 04:05:48 UTC 
Same problem with 638C under Win2000 - left pane shows up, but no
content appears in the right pane. Restarting, clicking everywhere,
nothing works. Just sits there.

I have StarOffice 5.2 installed as well.
Comment 5 sander_traveling 2001-10-07 16:53:17 UTC 
For additional reference - Armin was seeing it on his machine, but
neither Dublin nor Hamburg QA could reproduce it at the time. There is
a small amount of discussion on it in the releases mailing list
archive.
Comment 6 Unknown 2001-10-29 01:05:05 UTC 
*** Issue 1902 has been marked as a duplicate of this issue. ***
Comment 7 Unknown 2001-10-29 01:06:28 UTC 
*** Issue 1949 has been marked as a duplicate of this issue. ***
Comment 8 Unknown 2001-10-29 01:12:02 UTC 
It appears that if OpenOffice is installed in a directory containing
spaces on MS Windows, this problem appears.  Untill this is fixed,
reinstall into a directory like c:\apps\OpenOffice.org638 instead of
c:\Program Files\OpenOffice.org638.
Comment 9 ingenstans 2001-10-29 06:21:23 UTC 
this seems to happen when oo is installed in a path which has spaces in it, and not otherwise.
Comment 10 h.ilter 2001-11-01 09:11:47 UTC 
*** Issue 2072 has been marked as a duplicate of this issue. ***
Comment 11 andreas.bille 2001-11-01 09:33:43 UTC 
two reasons: 
1. a used component does not accept correctly encoded urls, and so 
can't find the main_transform.xsl.
2. use osl_getThreadTextEncoding to determine encoding for non-
unicode interfaces to native filesystem.
Comment 12 Unknown 2001-11-27 23:43:04 UTC 
*** Issue 2294 has been marked as a duplicate of this issue. ***
Comment 13 bradw 2002-08-31 02:45:08 UTC 
Created attachment 2649 [details]
Help information not displaying in OO 1.0.1 on RHL 7.3
Comment 14 bradw 2002-08-31 02:45:50 UTC 
This happened on 1.0 and happens on 1.0.1 on Red Hat Linux 7.3, kernel
2.4.18-10, KDE 3.0.0-10.  See attachment for an example.
Comment 15 Frank Schönheit 2002-09-02 08:19:21 UTC 
changing QA contact - for those reading only the issues@ui list
(forgot this a long time ago when I changed the component from
database access to UI).
Comment 16 andreas.bille 2004-02-06 16:07:47 UTC 
Please close, maybe after verifying.
Comment 17 h.ilter 2004-02-09 10:24:13 UTC 
No visible problem left since OOo 1.1
Comment 18 h.ilter 2004-02-09 10:24:41 UTC 
Closed.