Apache OpenOffice (AOO) Bugzilla – Issue 104400
I was denied to openoffice website.(same issue with issue no 71277)
Last modified: 2013-07-30 02:36:01 UTC
I cannot access openoffice website from my home. ERROR The requested URL could not be retrieved While trying to retrieve the URL: http://www.openoffice.org/ The following error was encountered: * Access Denied. Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect. Your cache administrator is root. Generated Fri, 21 Aug 2009 10:33:27 GMT by cache5.sjc.collab.net (squid/2.5.STABLE3) My routing information is like this. This information is a result from of 'tracert openoffice.org' command. openoffice.org [204.16.104.2] tracing: <== I set the word 'tracing'. Since the message is displayed in Korean. 1 2 ms 1 ms 1 ms 192.168.2.1 2 7 ms 6 ms 6 ms 222.239.49.65 3 7 ms 11 ms 9 ms 221.138.255.213 4 7 ms 7 ms 7 ms adsl025237.usr.hananet.net [210.94.25.237] 5 7 ms 7 ms 6 ms 58.229.40.229 6 8 ms 8 ms 7 ms 58.229.9.169 7 7 ms 10 ms 7 ms 211.108.90.35 8 154 ms 372 ms 227 ms 58.229.14.30 9 156 ms 158 ms 155 ms ge-11-3-3.mpr1.pao1.us.above.net [208.185.161.16 2] 10 166 ms 167 ms 164 ms ge-4-2-0.mpr1.sjc2.us.above.net [64.125.31.66] 11 154 ms 154 ms 152 ms g0-1.br1.sjc.collab.net [64.124.182.45] 12 165 ms 167 ms 171 ms vl56.switch1.sjc.collab.net [204.11.124.126] 13 159 ms 158 ms 158 ms vl236.e5a.sjc.collab.net [204.11.125.6] 14 156 ms 160 ms 155 ms s006.sjc.collab.net [204.16.104.2]
reassigning to support...
Hi, Thank you for contacting CollabNet Customer Support. Based on the information that has been provided to us, we will initiate our research & provide you an update as soon as we have adequate information. Thanks, Pritha Support Operations.
Hi, We are filing an internal ticket to work with our Operations team with the help of the information provided. Meanwhile it will be of great help if you could provide us the user's external network IP addresses who are facing this problem. Thanks, Pritha
Hi, Also we would like to have the public IP address from which the user is sourced, so as to verify if the user is in blocking list. So can you please get us the public address( his private address is translated to. These information will be of great help for us to proceed further with our research on this. Thanks, Pritha
Hi, Could you please provide us an update for our previous query. As the information will help us to proceed further with our research. Thanks, Pritha
Hi, We are assigning this back to the reporter, as there is no response. We would like to have the information that we requested in our previous comment. Please feel free to assign this back to support once you get adequate information, which will be of great help for us to research further. Thanks, Pritha Support Operaitons.
Reset QA Contact to new default
Reset assignee on issues not touched by assignee in more than 1000 days.