Issue 9487 - "OOo Writer" and "OOo Global" crash when started.
Summary: "OOo Writer" and "OOo Global" crash when started.
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 643
Hardware: PC Windows 2000
: P1 (highest) Trivial (vote)
Target Milestone: ---
Assignee: stefan.baltzer
QA Contact: issues@sw
URL:
Keywords: oooqa
Depends on:
Blocks:
 
Reported: 2002-11-24 16:35 UTC by Unknown
Modified: 2003-05-14 15:56 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Unknown 2002-11-24 16:35:30 UTC 
When I try to start the word processor or "OO Global", I see the spash screen
and then I get two "unrecoverable errors" and two GPFs, then the program exits.
The HTML-Editor works, but as soon as I click on "New -> Text Document" or "New
-> Master Document", I get about 4 or 5 unrecoverable errors and GPFs.

(Why "unrecoverable error"? Is it really so difficult to tell the user WHAT went
wrong?)
Comment 1 brant 2002-11-24 17:37:46 UTC 
Could you record the exact GPF message with any details?  This will
help us to analyze the workings of the program on your system.  Also:
 * Are you running any firewalls?
 * Are you running any virus scanners?
 * Have you tried reinstalling OpenOffice.org?
 * Have you tried a newer build of OpenOffice.org?
Comment 2 Unknown 2002-11-24 18:12:45 UTC 
The error message (translated from german): "soffice.exe - error in
application
The instruction '0x03af1fe0' points at memory in '0x00000000'. The
command 'read' couldn't be executed on the memory. Click Ok to exit,
Cancel to debug."

I don't have a firewall or virus scanner.

I also tried the newest development version (634), still exactly the
same problem.

Something interesting: I often had similar problems with MS Word (that
was the reason why I wanted to use OOo), but _never_ with other
applications.
Comment 3 eric.savary 2003-05-14 15:55:58 UTC 
Please reopen if the problem persists in OOo 1.1 Beta1
Comment 4 eric.savary 2003-05-14 15:56:14 UTC 
closed