Issue 92602 - wiki and user.services.openoffice.org offline
Summary: wiki and user.services.openoffice.org offline
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: current
Hardware: Unknown All
: P1 (highest) Trivial (vote)
Target Milestone: ---
Assignee: issues@www
QA Contact: issues@www
URL:
Keywords:
Depends on: 92601
Blocks:
  Show dependency tree
 
Reported: 2008-08-08 16:49 UTC by terrye
Modified: 2008-08-13 08:16 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments

Note You need to log in before you can comment on or make changes to this issue.
Description terrye 2008-08-08 16:49:22 UTC
The wiki and user forum servers are both down (192.18.196.109 and
192.18.196.107) nodes are both offline.  Our named contacts Clayton Myers and
Gerd Weiss are both on Vacation.  Could on of your sysadmins have a look at
these boxes (or box because they might be zones on the same box) and bring them
back on-line ASAC.

I have root access to user.services.Openoffice.org, but SSL and ping are dead. 
I don't have access to the Wiki so someone else will have to health check that.

This is the public face of OOo and its offline.
Comment 1 frank.thomas.peters 2008-08-08 17:28:05 UTC
services is back, thanks to Dirk and Jörg
Comment 2 robibue 2008-08-09 05:43:04 UTC
wiki.services.openoffice.org and user.services.openoffice.org are still unreachable.
Ping works, but
--- contacting server user.services.openoffice.org [192.18.196.107]
--- HTTP: (80)
(connection refused)
and
--- contacting server wiki.services.openoffice.org [192.18.196.109]
--- HTTP: (80)
(connection refused)

I suppose the http demon is down on both machines
Comment 3 terrye 2008-08-09 11:32:53 UTC
I did ssh onto the usOOo zone and checked the services at 19:11 CET.  Everything
was up and the root FS was only 22% utilised.  The apache services and forum was
also up.  

It is all down again including ping and ssh.  From ribibue's comments this
occurred between 19:11 and 03:43 the following day.  

Since the wiki crashes at the same time, I assume that this is a sister zone on
the same box.  Anyway, I couldn't see anything untoward with usOOo so either
something in the wiki zone or H/W probs are the probable reason for the box
crashing.

This issue is also a duplicate of #92601
Comment 4 robibue 2008-08-10 03:19:56 UTC
As of Sat Aug 9 21:00 CET user and wiki are again/still? down. 
--- contacting server user.services.openoffice.org [192.18.196.107]
--- HTTP: (80)
(connection refused)
--- contacting server wiki.services.openoffice.org [192.18.196.109]
--- HTTP: (80)
(connection refused)

--- pinging wiki.services.openoffice.org, please wait...
--- sending to wiki.services.openoffice.org [192.18.196.109],

 reply from [192.18.196.109]  148 ms
 reply from [192.18.196.109]  147 ms
 reply from [192.18.196.109]  145 ms
 reply from [192.18.196.109]  148 ms
 reply from [192.18.196.109]  147 ms

--- ping statistics for wiki.services.openoffice.org
    5 packets transmitted, 5 received
    round-trip time (ms) min 145, avg 147, max 148
Comment 5 hans_werner67 2008-08-13 08:13:28 UTC
In relation to issue 92601, closing issue.
Comment 6 hans_werner67 2008-08-13 08:16:43 UTC
Closed