Apache OpenOffice (AOO) Bugzilla – Issue 8856
Crashes on startup with "unrecoverable error" and dumps core
Last modified: 2003-03-13 10:17:30 UTC
I just installed Open Office 1.0.1. I am on an i686 running Red Hat 7.1 (all updates available from RHN have been applied), kernel version 2.4.19. When I started the program for the first time with ~/OpenOffice.org1.0.1/soffice I got the title screen, followed shortly by a dialog that said "An unrecoverable error has occured". After I click OK I get a core dump. I'm not sure how to attach the core dump directly, so I've made it available at the URL I filled in above -- http://www.netmagic.net/~centaur/core.9234.bz2
Created attachment 3431 [details] Core dump as described in summary
Thank you for using and supporting OOo. I have a few questions Did you download OOo from the OpenOffice.org web site? Does your system meet the minimum requirements listed in the readme.txt file? What type of install did you perform?
I hope I reassigned to the proper group.
In answer to your questions: Did you download OOo from the OpenOffice.org web site? Yes, I used the mirror listed on the download page - the link is http://sf1.mirror.openoffice.org/stable/1.0.1/OOo_1.0.1_LinuxIntel_install.tar.gz Does your system meet the minimum requirements listed in the readme.txt file? I did not look at readme.txt, but my system meets the requirements for linux as listed at http://www.openoffice.org/dev_docs/source/sys_reqs.html Specifically, I have Red Hat 7.1 running kernel version 2.4.19, 128 MB of physical RAM, 1+ GB of swap configured, and 2.5 GB of available disk. The glibc version is 2.2.90-26. I am running gnome with the sawfish window manager and I have an Nvidia Riva Ultra TNT 2 graphics card. What type of install did you perform? I followed the installation instructions listed at http://www.openoffice.org/dev_docs/instructions.html#linux and I installed it in /opt using the root login as suggested. I then ran the setup script as a non-privileged user. Finally, I tried to run the program and that's when I got the unrecoverable error followed by a core dump. When I have some time, I'll download the source and try building it locally; maybe I'll have better luck that way. Thanks, Per Nystrom
Since I figured out how to attach it to this bug, I've removed the core dump from the URL I originally listed. I tried to build it from the source, but got other errors during compile time that I haven't chased after yet. I also reinstalled the whole thing from scratch, but the behavior is still exactly the same: the installation and setup go flawlessly, but the first time I run ~/OpenOffice.org1.0.1/soffice I get the startup screen followed shortly by the unrecoverable error dialog. I've tried running strace on the executable, but I haven't yet found any obvious problems in the output.
Looks for me like the "gnome/sawfish" problem. Please have a look at issue 4494.
I've read issue 4494 thoroughly, and tried all the suggested workarounds (except upgrading to Red Hat 7.3 and installing everything; this is a bit extreme for me!). I've had no joy whatsoever. The behavior remains the same no matter what. So future readers can avoid flipping between the two bugs, here are the workarounds I found for issue 4494: 1. create a ~/.gnomerc file containing this line: /usr/bin/gnome-session --suicide-delay=0 --purge-delay=0 \ --warn-delay=0 and then restart the windows manager. Later on it was mentioned that only --purge-delay=0 was needed. 2. unset SESSSION_MANAGER in the soffice startup script. 3. Make sure /dev/dsp is not locked by xmms. I've tried all these suggestions separately and in combination, and I have not been running xmms during any of my attempts to start soffice. I will check to see if there are newer versions of gnome and/or sawfish out there for me, it's at least something to chase while we ponder what to try next. Thanks, Per Nystrom
Well, I gave up on trying to upgrade just gnome/sawfish, and bit the bullet and upgraded to Red Hat 8.0. Even after doing that, the installation from OOo_1.0.1_LinuxIntel_install.tar.gz *still* resulted in a crash with unrecoverable error when trying to run soffice. However, I then obtained the OO rpm packages for Red Hat 8.0 and installed them: $ rpm -qa openoff* openoffice-1.0.1-8 openoffice-i18n-1.0.1-8 openoffice-libs-1.0.1-8 ...and it finally works! So as far as I'm concerned, the problem is solved. It's still probably worth looking into why the tar.gz distribution won't work on Red Hat, but the rpm does; especially if there are others having the same trouble -- or maybe it's just some peculiarity with my system.
Thanks for the update. It is a known issue in regards to the tarball binaries not working with RH 8.0. That should be addressed in the next release.
As mentioned on the qa dev list on March 5th I will close all resolved <wontfix/duplicate/worksforme/invalid> issues. Please see this posting for details. First step in IssueZilla is unfortunately to set them to verified.
As mentioned on the qa dev list on March 5th I will close all resolved <wontfix/duplicate/worksforme/invalid> issues. Please see this posting for details.