Issue 8680 - openoffice writer crashes upon opening a Word document
Summary: openoffice writer crashes upon opening a Word document
Status: CLOSED FIXED
Alias: None
Product: Writer
Classification: Application
Component: code (show other issues)
Version: OOo 1.0.1
Hardware: Other Linux, all
: P3 Trivial (vote)
Target Milestone: ---
Assignee: stefan.baltzer
QA Contact: issues@sw
URL:
Keywords: oooqa
: 8679 (view as issue list)
Depends on:
Blocks:
 
Reported: 2002-10-24 18:02 UTC by Unknown
Modified: 2003-09-08 16:56 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Microsoft Word Document (252.50 KB, application/octet-stream)
2002-10-24 18:06 UTC, Unknown 		no flags Details
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Description Unknown 2002-10-24 18:03:41 UTC 
When I open a certain MS word document and scroll down a bit to a certain 
figure, it crashes openoffice horribly. Not only openoffice crashes, but it 
brings down my whole desktop and I have to re-login with all my other works 
lost.

I would like to attach the file which causes this problem, but stange 
enough, I can't find any way to attach files from your web page !

Also, your system of reporting bug is quite complex since one has to 
register first and ask for an account. I would not coimtemplating reporting 
a minor bug, but this one is really serious.
Comment 1 Unknown 2002-10-24 18:06:03 UTC 
Created attachment 3328 [details]
Microsoft Word Document
Comment 2 prgmgr 2002-10-25 04:26:18 UTC 
*** Issue 8679 has been marked as a duplicate of this issue. ***
Comment 3 prgmgr 2002-10-25 04:30:16 UTC 
Thank you for using and supporting OOo.

If possible please check to see if this problem exists when using 
developer build 643.

Unable to duplicate on Win NT 4.0 SP6a, OOo 643.

Unable to duplicate on RH 8.0, OOo 643.
Comment 4 Unknown 2002-10-25 09:46:40 UTC 
I am sorry. This problem seems go occur _only on my machine_ and 
it occurs in fact for several other MS Word documents as well. I 
am running openoffice on debian, using the debian package at 
http://ftp.freenet.de/pub/ftp.vpn-junkies.de/openoffice/

My machine is running the 'sarge' (or testing) release while the 
other run woody (stable) so I thought the problem may be due to 
that, but I have just upgraded a machine to sarge to see if it 
gets the same problem but no, it works.

The main difference which I can think of is X. In fact the crash 
seem to occur for docmuments with graphics. My machine has a 
graphic matrox G550 card, which is only supported by XFree-4.2 
and therefore I have the XFree-4.2 server installed. It may also 
be a memory problem (?) because I have DDR RAM instead of SDRAM

I am still investigating why the problem occurs only on my 
machine. It is unfortunate that this is a fast machine but I 
can't run openoffice, while the other are too slow for a big 
package as this.

If you have a clue, plese let me know.
Comment 5 prgmgr 2002-10-25 16:08:33 UTC 
Consider using the stock OOo build from OpenOffice.org

Try checking or posting to the Debian mailing lists for additional clues.

I doubt issue 8011 is related to your issue, but it never hurts to
take a look for fun.
Comment 6 Unknown 2002-10-28 16:52:25 UTC 
CIndeed with stock OOo build from OpenOffice.org (1.0.1) it no longer
crashes systematically, but still crashes from time to time. But 
this thing is unreproducible, so I guess I have to live with that.
Comment 7 thorsten.ziehm 2003-05-20 16:12:53 UTC 
This task is fixed or worked in OOo 1.1 beta2.
Comment 8 thorsten.ziehm 2003-05-20 16:29:15 UTC 
closed ...