Issue 86578 - PPT export occasionally quits office
Summary: PPT export occasionally quits office
Status: CONFIRMED
Alias: None
Product: Impress
Classification: Application
Component: code (show other issues)
Version: OOo 2.3.1
Hardware: All All
: P3 Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2008-02-29 15:09 UTC by thb
Modified: 2013-08-07 15:20 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description thb 2008-02-29 15:09:12 UTC 
Running OOo headless on a Windows 2003 Server, OOo intermittendly hangs during
PPT export. Backtrace at that point (apparently no crash report possible):

#
tl680mi!Ordinal866+0x19
#
tl680mi!Ordinal234+0x16
#
go680mi!Ordinal1957+0x1c
#
go680mi!Ordinal1782+0x16
#
svx680mi!Ordinal14610+0x2f
#
svx680mi!Ordinal12414+0x1b
#
svx680mi!Ordinal16506+0x62
#
svx680mi!Ordinal16509+0x40
#
svx680mi!Ordinal16505+0x6a
#
svx680mi!Ordinal16513+0x7d
#
svx680mi!Ordinal16510+0x71
#
svx680mi!Ordinal16499+0x61
#
svx680mi!Ordinal12699+0x78
#
svx680mi!Ordinal12733+0x7ca
#
svx680mi!Ordinal8925+0x28
#
svx680mi!Ordinal8947+0x73
#
sd680mi!component_getFactory+0xa745
#
svx680mi!Ordinal16764+0xdb
#
svx680mi!Ordinal9044+0xff
#
sd680mi!component_getFactory+0x34f5

Looks like GraphicMgr again...
Comment 1 thb 2008-02-29 15:10:29 UTC 
.
Comment 2 thb 2008-02-29 15:14:04 UTC 
User reports that in fact, the application quits, without crash reporting.
Comment 3 alexnz 2008-02-29 15:32:12 UTC 
just to clear this up: as thb got a couple of things wrong :)

im running soffice with this command:

soffice.exe -env:UserInstallation=c:/user
-accept=socket,host=localhost,port=8100;urp;StarOffice.NamingService -nologo
-norestore


while OO is creating the ppt it randomly quits without error messages or any
logs that i can find..

thb helped me with windbg to find out whats going on, and thats provided above..


#
First chance exceptions are reported before any exception handling.
#
This exception may be expected and handled.
#
eax=00000000 ebx=1376bb14 ecx=05477cc0 edx=000001a0 esi=00000000 edi=1376bedc
#
eip=60918fd0 esp=1858f658 ebp=1858f65c iopl=0         nv up ei pl zr na pe nc
#
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00010246
#
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for
C:\Program Files\OpenOffice.org 2.3\program\tl680mi.dll -
#
tl680mi!Ordinal866+0x19:
#
60918fd0 0fb7500a        movzx   edx,word ptr [eax+0Ah]   ds:0023:0000000a=????
#
 

the trace stack is provided by thb's post

thb also spoke about extending my memory settings, i have set:

use for openoffice.org : 256mb
memory per object : 99mb 
remove from memory after : 00:30min

number of objects: 999


this changes nothing and i still get the above error,

but randomly it crashes during a powerpoint creation, ive done stress testing
where it can processs 500 images no problem (creates a 300meg pdf file) but then
randomly it stops at a small job of say 40 images or 100, and its very random.
the application just quits without errors, one second its processing, next its
bailing out, 

im running openoffice 2.3.1 (had the same issue on 2.0) at the moment, windows
2003 server,


will update as i get more info
Comment 4 sven.jacobi 2008-05-26 16:17:22 UTC 
changed target
Comment 5 sven.jacobi 2008-05-26 16:17:53 UTC 
changed target