Apache OpenOffice (AOO) Bugzilla – Issue 7996
Unrecoverable error when using font effects menu tab
Last modified: 2003-09-08 16:56:16 UTC
I have recently installed OpenOffice 1.0.1 and am a novice user - please excuse me if this problem is due to finger problems. I am using Windows 98 Release 2 with a HP Pavilion 233 equipped with 192 MB RAM. When attempting to activate the format/character/font effects/ tab OO generally: 1. Experiences an unrecoverable error and restarts (if a document is open the document can be recovered). 2. In some cases result (1) is followed by a Soffice indication that "This program has performed an illegal operation and will be shut down" I suspect that this problem is probably at my end (since it would be expected that such fundamental features would function) but was unable to find any earlier reference to this issue within IssueZilla of FAQ. Thank you for any assistance (or direction to other information/assistance) that you can provide.
Thank you for using and supporting OOo. Is this a reproducible problem? If so, could you please list the steps to consistently reproduce this issue?
<< Question - Is this a reproducible problem? If so, could you please list the steps to consistently reproduce this issue? >> Response below for two scenarios (A and B). A. No OO document open, after opening/closing various applications but first launch of OO, dial-up connection, Microsoft Outlook, McAfee virus scan and ZoneAlarm firewall active: 1. Launch OO 2. Select "text document" and "Open" 3. Select "Format" menu tab 4. Select "Character" menu tab 5. Select "Font Effects" menu tab 6. Receive OpenOffice.org 1.0.1 message "An unrecoverable error has occurred" 7. Select "OK" 8. Receive Soffice message "This program has performed an illegal operation and will be shut down." 9. Select "Details" SOFFICE caused an invalid page fault in module TL641MI.DLL at 0167:1c826bb5. Registers: EAX=029cc610 CS=0167 EIP=1c826bb5 EFLGS=00010202 EBX=01c87848 SS=016f ESP=0092f088 EBP=0092f0f4 ECX=00000000 DS=016f ESI=01910b38 FS=35e7 EDX=00000007 ES=016f EDI=00002717 GS=0000 Bytes at CS:EIP: 8b 71 04 3b d6 5e 74 05 32 c0 c2 04 00 66 8b 50 Stack dump: 01910b38 0126a325 01910b70 00002717 025bf408 00920007 01c87848 00000000 00000000 1c71d550 029f2db8 1d92d480 0092f104 0092f0fc 0092f0f4 0092f190 10. Select "Close" 11. Receive repeat item 8 message. 12. Select "Close" and OO application terminates. Windows 98 remains active and (apparently) fully functional. B. Immediately after cold boot - shut down McAfee viris scan and ZoneAlarm firewall ("Start-up" applications): 1. Launch OO 2. Select "text document" and "Open" 3. Select "Format" menu tab 4. Select "Character" menu tab 5. Select "Font Effects" menu tab 6. Receive OpenOffice.org 1.0.1 message "An unrecoverable error has occurred" 7. Select "OK" 8. Receive Soffice message "This program has performed an illegal operation and will be shut down." 9. Select "Close" 10. Receive repeat item 8 message. 11. Select "Close" and OO application terminates. Windows 98 remains active and (apparently) fully functional.
In Tools/Options/OpenOffice.org/View please try disabling: Preview in fonts list
Disabling <<Preview in fonts list>> made no difference. The problem exhibited the same characteristics described previously.
If possible can you check to see if this problem still exists in the 643 developer build? Does disabling font history resolve this issue?
no answer
closed