Issue 69406 - OOo locks up when clicking on File|Properties, in all apps.
Summary: OOo locks up when clicking on File|Properties, in all apps.
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: General
Classification: Code
Component: www (show other issues)
Version: OOo 2.0.3
Hardware: All Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: thorsten.martens
QA Contact: issues@framework
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2006-09-08 18:36 UTC by sgtslag
Modified: 2007-02-08 12:31 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description sgtslag 2006-09-08 18:36:00 UTC 
When I click on File|Properties, in Writer, and Calc, the application locks up.
 Task Manager states it is running, but I get nothing, and I cannot click on the
application.  It simply stops responding.  I have to kill the application using
Task Manager, then, when I try to re-open the document, I get the recovery
process.  Even after successfully recovering my document/spreadsheet, it still
gives the same lock-up, when accessing the Properties option.  I have rebooted
my PC, I've tried new documents, but I get the same problem, consistently.  I
removed, then re-installed, OOo, but I still have the same problem.  I can
minimize the program (Writer), but that is all I can do with it.

Windows XP/SP 2 + all current patches.
Pentium 4 2.4 GHz. with 1 GB RAM.
Comment 1 kpalagin 2006-09-10 08:55:13 UTC 
I think that some OpenOffice .ini file is corrupt. Please try using FileMon 
(from http://www.sysinternals.com/Utilities/Filemon.html) to determine which 
file is read last. Then save that file and replace from some other computer 
and try accessing File\Properties again.
Comment 2 Mathias_Bauer 2006-10-30 11:55:10 UTC 
Can't reproduce. Please try a reinstallation and don't forget to remove the user
profile.
Comment 3 maruthapillai 2007-01-25 17:57:00 UTC 
This issue was not reproducible.
 
We carried out somee follow up tests on OOo 2.0.3 on the following 
configurations separately:

On Intel(R) Pentium(R) 4 CPU 2.80GHz with 1GB RAM running -
1. Linux 2.6.9-42.0.3.EL.CSE.smp #1 SMP i686 i686 i386 GNU/Linux
2. MS Windows XP Pro Ver. 2002 (SP2)

The follow up tests were:
1. Created multiple ODT documents with OOo and changed properties of each
   document via File->Properties.... These documents were then saved. All
   instances of OOo were closed. These documents were reopened one by one
   and the File->Properties option were selected AFTER all the files were
   opened. There were no problems and all the previous properties as set
   showed up.
2. Tested the above with multiple ODS documents on OOc. 
3. Created an ODT and an ODS file separately using OOo and OOc respectively.
   Next, I set for each file separately ONE property. Selecting 
   File->Properties... shows the properties dialog for that document. Next,
   select the 'Description' tab and enter any text in the 'Comments' textfield.
   Save files and close them. 
   After this, via Notepad or any other text editor opened the previously
   created files and deleted some arbitrary characters/text (Of course, the
   characters will be a jumble of ascii characters). Save the files.
   Reopen the files in OOo and OOc respectively. The respective recovery popup
   is shown. Select 'yes' to repair. After the repair, select 
   File->Properties... again. 

   There was no LOCK-UP of OOo and OOc. Except the 'Comments' of the documents
   were reset duing recovery as could be expected.

If this issue could be reproduced, then it is a serious defect since choosing
File->Properties... causes OOo and OOc to freeze forcing the user to kill
the process and restart with potential loss of work.
Comment 4 Olaf Felka 2007-01-26 08:45:26 UTC 
Not reproducible in OOo 2.0.4 and 2.1
Comment 5 thorsten.martens 2007-02-08 12:31:35 UTC 
closed