This has been assigned to an engineer for further investigation, but
it seems that the ITR is not being spawned properly.

I checked on the status of this issue with CN. It is being worked on
and is a P1.
cheers
Louis 

As stated by Louis: P2->P1

*** Issue 6477 has been marked as a duplicate of this issue. ***

CC-ing in

Hi, is there a timeframe for work on this issue available?

Hi, is there any possibility to do, as workaround, a manual integration
of at least some new user accounts in the issuezilla database? This is
getting urgent.

Somehow, I finally started be able to do Isuezilla today (or so it
seems). Don't have a clue how this happened. This doesn't show as a
resolved issue.

Today I succeeded in appending this comment to this meta-issue. The
problem has been solved for username tommasorusso. Don't know if
solved for every newly registered username.
Cheers 

CN is working on a fix, which is probably why you all are noticing some 
improvement. But don't close this yet.
louis 

Hi, what is left to close this issue?
btw, what does ITR mean?

ITR is Issue Tracking Rebuild.
Internal PCN 10535 has been marked as Fixed and is cloed. 

So, should this issue be closed also?

yes please

Hi, then just go ahead and close with setting the appropriate state
(resolved/fixed?). Thanks, Stefan.

closing issue

removing from top5

This happens again -> reopening.
recent examples: cbbrowne, reikibill, stx016, ...

*** Issue 7789 has been marked as a duplicate of this issue. ***

and another one complaining at the webmasters list: conordaly
examples: cbbrowne, reikibill, stx016, conordaly

accepting issue

the engineers have a fix for this - I'll have an update later on when
it shall be applied.

the fix was put in place last week. could you test and confirm that
users have a corresponding place in IZ? thank you

I've just tested this for new users, and it works. I'll look up the
listed users and check to see if they have corresponding IZ accounts.

the iz accounts and db were reported as being in synch and up to date,
please confirm.

Please check the examples given above before asking for confirmation.
> examples: cbbrowne, reikibill, stx016, conordaly
more examples: kmohit, jensja.

Then set to appropriate state
(resolved/fixed) or comment on further actions needed.
Thanks, Stefan.

cbbrowne - ok
conordaly - ok
kmohit - not found
jensja - not found
reikibill - not found, what is the user's email address? is this
reikibill2002?
stx016 - not found

I've resubmitted the info to the operations group and they're working
on a db update script right now. Thanks

Yes, that's reikibill2002.
reikibill2002 - not found
Btw. I took the examples from complaining users at the webmasters list
(except stx016 :-).

another missing IZ account:
madhavi@openoffice.org

Stefan - 
Our internal ticket shows that we have some queries and updates in
place to search and update existing users. However we are running into
a snag related to a recent name change on your site. I will update
this issue when pcn10535 is updated. thank you.

All accounts have been synched up and have IZ accounts now. Closing
ticket.

As agreed by Louis I will close these resolved fixed support-owned issues now.
If you have trouble with that, please re-open the issue.

As agreed by Louis I will close these resolved fixed support-owned issues now.
If you have trouble with that, please re-open the issue.