Issue 61415 - Incoming Mail is not processed
Summary: Incoming Mail is not processed
Status: CLOSED FIXED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Mailing lists (show other issues)
Version: current
Hardware: All All
: P1 (highest) Trivial with 2 votes (vote)
Target Milestone: ---
Assignee: Unknown
QA Contact: issues@www
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-01-31 10:11 UTC by pavel
Modified: 2006-10-10 10:35 UTC (History)
5 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description pavel 2006-01-31 10:11:55 UTC 
Right now: Tue Jan 31 10:10:21 UTC 2006

- mails from IZ work - you'll receive this as mail notification
- mail from external systems to @openoffice.org doesn't work (mailing lists and
also e.g. pjanikATopenoffice.org doesn't work).

mail is ebing accepted by CN though:

s:/var/log # grep 6A1ABA807 mail
Jan 31 11:25:51 s postfix/smtpd[26387]: 6A1ABA807: client=localhost[127.0.0.1]
Jan 31 11:25:51 s postfix/cleanup[26792]: 6A1ABA807:
message-id=<877j8g1zrt.fsf@Janik.cz>
Jan 31 11:25:51 s postfix/qmgr[20289]: 6A1ABA807: from=<Pavel@Janik.cz>,
size=753, nrcpt=1 (queue active)
Jan 31 11:26:53 s postfix/smtp[26888]: 6A1ABA807: to=<pjanik@openoffice.org>,
relay=cylon1.sjc.collab.net[204.16.104.10], delay=62, status=sent (250 ok: 
Message 6219800 accepted)
s:/var/log #
Comment 1 stx123 2006-01-31 10:22:34 UTC 
confirmed; the last message forwarded for stx002 is from 2006-01-31 05:17 UTC.
See http://stats.services.openoffice.org/stats/lists/delaylog.txt
Comment 2 stx123 2006-01-31 10:24:08 UTC 
changed title to reflect that outgoing IZ/CVS notifications work.
Comment 3 Unknown 2006-01-31 17:17:25 UTC 
Accepting the issue and started investigating on this now.

Thanks,
Kavitha
Support Operations
Comment 4 Unknown 2006-01-31 17:46:49 UTC 
Filed an internal ticket to look into this at the earliest. Also tried sending
few emails to the reported mail list. Will update you soon once its been fixed
with the cause.

Thanks,
Kavitha
Support Operation
Comment 5 pavel 2006-01-31 19:39:44 UTC 
Test e-mail arrived now:

pavel@paveljanik:~> date -u
Tue Jan 31 19:38:58 UTC 2006
pavel@paveljanik:~>
Comment 6 Unknown 2006-01-31 19:54:45 UTC 
Mails have started flowing now. Please wait for some time to receive all the
emails from the system. Hence reducing the priority of the issue to P2.Will
update you the reason soon.

Thanks,
Kavitha
Support Operations
Comment 7 Unknown 2006-01-31 21:08:05 UTC 
Operations were able to find the root cause and fix this. 

The mails were getting accepted by the mail server on our end but due to an 
error in our network acl the mail servers were not able to deliver the mail to 
the sun sites .  This has been corrected now and the mail should be flowing 
now. Give it a couple of hours and it should be done with processing all the 
mails.

Thanks for your all your help. I am leaving this ticket open; please close it 
once you start receiving the mails properly.
Comment 8 stx123 2006-01-31 21:53:44 UTC 
fixed; changed priority back to P1 to make the case available for queries.
Comment 9 Unknown 2006-10-10 06:44:42 UTC 
Could we go ahead and close this issue .
Comment 10 stx123 2006-10-10 10:35:27 UTC 
closing...