Apache OpenOffice (AOO) Bugzilla – Issue 544
complete hang on first click during install
Last modified: 2007-06-28 06:45:04 UTC
Running install starts up fine with no errors. When I click on "Next" in the first popup menu, my computer freezes completely (no Ctrl-Alt-Del, nothing...), forcing me to power off to reboot. Thus unfortunately I don't get any error messages. This happens with StarOffice 5.2 and all of the stable binaries of OOo. relevant program versions? RH 7.0, kernel 2.4.1, gcc 2.96, glibc 2.2.2, XF86 4.0.2 If I can provide any more info, please ask. Thanks
Hi Olli, with our standard SUSE 7.1 it's no problem with oo619. Any ideas?
*** Issue 748 has been marked as a duplicate of this issue. ***
How do you wait after the X-Server freezes. I've heard that the X-Server needs in some cases some time to render the fonts.
How _long_ do you wait ... of course
I was unable to install open office 625/619 on both Mandrake 8 & 8 beta 3. Seems that this is the same problem, but recently, I got a successful install if I start an X or XFree86 4.0.3 directly without calling even xinit (of course, I send the setup in from another vt). There was no frames but I can go thru the whole install process. During the installation, sometimes popup message windows can't be displayed. But they can't finally be shown if I switch to another vt and then back. After the installation, open office starts normally, but not for long. At least it dies when I choose files in an open file dialog. Hope this helps the troubleshoot.
I have the same problem. Affects OOo and SO5.2. I have Mandrake8. When looking at what some users of help.cnet.com said, some believe that it has to do with video cards. Well, for debug purposes, here's my sysinfo. PIII 450, 256 MB RAM, Savage4 32 MB VRAM, XFree86 4.0.3 (i think), kernel 2.4.3.
I seem to have been booted from the user database, but since my original posting of this issue, I have upgraded my video card. I too had a Savage 4 card w/ 32MB memory. Since my upgrade (GeForce2 GTS) I am able to setup and run OpenOffice.org 633 with no problems. I have not upgraded any software since my last failed attempt with the Savage4 card. I don't know what this means, maybe a problem with the XFree86's savage driver? Or maybe the problem was fixed in 633. If anyone is interested, I could try the previous versions which didn't work for me with the Savage4 card. Hope this helps.
I am also using the savage driver on my laptop and have the same problem with build 638 - I have an ati card on my desktop with no problems.
To get around it, I made a new XF86Config-4 that used the straight "vesa" driver. Then I did the installations (both the root install using the "-net" option and then installing the users). This worked fine. So far, once installed, the actual software seems to run fine with the savage driver - it seems to be isolated to the installation modules.
I spoke too soon - I was using swriter and it locked up (everything) - so it's not just the installation components conflicting with the savage card - its other stuff as well.
One last piece of information - I updated my XF86Config-4 file to include: Option "no_accel" in the savage device section. Now (so far) I am running ok....
changing QA contact from bugs@ to issues@
Should be fixed with OOo 1.0
close issue.