Issue 47912 - Gentoo: OOo crashes on import of DOC file
Summary: Gentoo: OOo crashes on import of DOC file
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: Writer
Classification: Application
Component: open-import (show other issues)
Version: 680m95
Hardware: All Linux, all
: P3 Trivial (vote)
Target Milestone: ---
Assignee: ulf.stroehler
QA Contact: issues@sw
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2005-04-22 01:09 UTC by vandan
Modified: 2005-05-30 19:14 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
DOC file that crashes OOo upon import (120.50 KB, application/msword)
2005-04-22 01:10 UTC, vandan 		no flags Details
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Description vandan 2005-04-22 01:09:12 UTC 
Since just after OOo 1.9.87, OOo has crashed upon importing this ( and many
other ) DOC files. In OOo 1.9.91 it recognised the crash and started the crash
reporter, but now it simply dies silently.
Comment 1 vandan 2005-04-22 01:10:02 UTC 
Created attachment 25321 [details]
DOC file that crashes OOo upon import
Comment 2 michael.ruess 2005-04-22 10:07:41 UTC 
Cannor reproduce at the moment using m95 on Linux (Suse) or WinXP.
Comment 3 vandan 2005-04-23 00:22:17 UTC 
It works fine under Windows.
Is there any way I can *force* the crash reporter to produce a report?
As I said in the original report, this has affected a lot of our documents, and
I'm getting nervous about OOo 2 getting released but us not being able to
upgrade to it because of this one.
Comment 4 michael.ruess 2005-04-25 08:38:49 UTC 
I also tested it with Linux (SUSE 9.2), and I had no problem.
BTW: which distibution do you use?
Comment 5 vandan 2005-04-25 08:41:20 UTC 
Gentoo. Everything current.
Comment 6 flibby05 2005-04-30 17:56:04 UTC 
(works here with m97 on SuSE 9.3, too)
Comment 7 vandan 2005-05-01 00:16:01 UTC 
I've unfortunately found a Gentoo box on our network that *doesn't* have this
problem, so it looks like it might be an obscure one.

How to I recover crash data from a crash if the automatic reporting thing
doesn't realise there's been a crash?
Comment 8 michael.ruess 2005-05-02 10:21:56 UTC 
Hm, this sounds special to your Grntoo box. Maybe the crash happens when OO
tries to display the document (it could be related to the font configuration).

MRU->US: please handle this. Maybe there's something about the special font
configuration of this psecial Gentoo installation.
Comment 9 vandan 2005-05-03 00:46:45 UTC 
AHA!

I uninstalled all my font packages ( yes I had a fair few ) and now the document
opens without crashing OOo. I'm pretty sure the issue was with some fonts I'd
copied from my Windows partition, as I have all the other font packages
installed on other PCs around the place and they all work.

Many appologies for the trouble.

I can do more testing to make *sure* the issue was the windows fonts if people
like. From memory I copied them into a /usr/share/fonts/windows folder and ran
mkfontfir on them. Looking back, I'm not sure if this was the right thing to do
or not. If it *was* the right thing to do, perhaps this is still actually a bug.
If it was *not* the right thing to do, then I assume this bug can be closed as
invalid. Again, sorry for the trouble.
Comment 10 flibby05 2005-05-11 19:00:50 UTC 
vandan, 

just an uneducated guess:
maybe running 'mkfontfir' confused your gentoo setup? is there a special
font-management program for this distro? maybe you underminded the font
configuration system by running 'mkfontfir' manually?
Comment 11 flibby05 2005-05-30 19:13:26 UTC 
hi vandan,
i am closing this issue for now,
please reopen if you have news to effect that the defect has it's root in OOo.
thanks, Max
Comment 12 flibby05 2005-05-30 19:14:05 UTC 
.