4572 – memory reference fault on startup in soffice.exe

Issue 4572 - memory reference fault on startup in soffice.exe

Summary: memory reference fault on startup in soffice.exe

Status:	CLOSED FIXED

Alias:	None

Product:	General
Classification:	Code
Component:	code (show other issues)
Version:	OOo 1.0.0
Hardware:	PC Windows 2000

Importance:	P3 Trivial (vote)
Target Milestone:	---
Assignee:	thorsten.martens
QA Contact:	issues@framework

URL:
Keywords:

Depends on:
Blocks:

Reported:	2002-05-07 00:11 UTC by Unknown
Modified:	2003-05-20 16:31 UTC (History)
CC List:	1 user (show)

See Also:
Issue Type:	DEFECT
Latest Confirmation in:	---
Developer Difficulty:	---

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Description Unknown 2002-05-07 00:11:58 UTC

When starting the main applications (draw/math/etc) the following error
window appears:
DDE Server Window: soffice.exe - Application Error
The instruction at "0x77fcbac4" reference memory at "0x00000000". The memory 
could not be "written".
This is 100% repeatable on a MS W2K system.

Comment 1 thorsten.martens 2002-05-07 10:37:16 UTC

As far, as this problem isn`t reproducible for us, a stack would be
helpful. So, please send more information about this issue, thanks.

Comment 2 Unknown 2002-05-08 12:39:50 UTC

Call Stack at time of error report:
NTDLL! 77fcbac4()
KERNEL32! 77e966c3()
CNMUI1N! 66944058()

Load Modules reported:
Loaded 'D:\Program Files\OpenOffice.org1.0\program\soffice.exe', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\NTDLL.DLL', no matching symbolic 
information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\sal3.dll', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\ADVAPI32.DLL', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\KERNEL32.DLL', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\rpcrt4.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\wsock32.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\ws2_32.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\msvcrt.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\ws2help.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\mpr.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\USER32.DLL', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\GDI32.DLL', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\OLE32.DLL', no matching symbolic 
information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\stlport_vc6.dll', 
no matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\vos2MSC.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\tl641mi.dll', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\SHELL32.DLL', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\shlwapi.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\comctl32.dll', no matching symbolic 
information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\cppu3.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0
\program\cppuhelper3MSC.dll', no matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\svl641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\comphelp2.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\utl641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0
\program\ucbhelper1MSC.dll', no matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0
\program\salhelper3MSC.dll', no matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\vcl641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\sot641mi.dll', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\WINSPOOL.DRV', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\imm32.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\Hook95.dll', no matching symbolic 
information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\smgr.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\cpld.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\simreg.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\defreg.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\tdmgr.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\impreg.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\reg3.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\store3.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\rdbtdp.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\cfgmgr2.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\tcv.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\sax.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\ucb1.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\ucpfile1.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\wrp641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\svx641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\svt641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\tk641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\so641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\j641mi_g.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\xo641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\go641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\sfx641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\fwe641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\sb641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\xcr641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\dl641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\ofa641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0
\program\i18npool641mi.dll', no matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\i18n641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\msci_uno.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\package2.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\fwk641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\fwi641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\fwl641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\ucpchelp1.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\libdb32.dll', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\msvcirt.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\version.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\lz32.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\Oleaut32.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\clbcatq.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\cscui.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\cscdll.dll', no matching symbolic 
information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\dnd.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\sd641mi.dll', no 
matching symbolic information found.
Loaded 'D:\Program Files\OpenOffice.org1.0\program\lng641mi.dll', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\spool\drivers\w32x86\3\CNMDR1N.DLL', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\spool\drivers\w32x86\3\CNMUI1N.DLL', no 
matching symbolic information found.
Loaded 'D:\WINNT2K\system32\COMDLG32.DLL', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\msimg32.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\mscms.dll', no matching symbolic 
information found.
Loaded 'D:\WINNT2K\system32\spool\drivers\w32x86\3\CNMCP1N.DLL', no 
matching symbolic information found.
The thread 0xBB4 has exited with code 0 (0x0).

Registers:
EAX = 0018E620 EBX = 00000004 ECX = 00000000 EDX = 00130600 ESI = 
00000000 EDI = 00130000
 EIP = 77FCBAC4 ESP = 0012E7E0 EBP = 0012E978 EFL = 00000202
 MM0 = 0000000000000000 MM1 = 0000000000000000 MM2 = 0000000000000000 
MM3 = 0000000000000000
 MM4 = 0000000000000000 MM5 = 0000000000000000 MM6 = B400000000000000 
MM7 = 8000000000000000
 CS = 001B DS = 0023 ES = 0023 SS = 0023 FS = 003B GS = 0000 OV=0 
UP=0 EI=1 PL=0 ZR=0 AC=0 PE=0 CY=0
 ST0 = 1#SNAN                     ST1 = 1#SNAN                     
ST2 = 1#SNAN                    
 ST3 = 1#SNAN                     ST4 = +0.00000000000000000e+0000 
ST5 = +0.00000000000000000e+0000
 ST6 = +1.44000000000000000e+0003 ST7 = +5.00000000000000000e-0001
 CTRL = 027F STAT = 4020 TAGS = FFFF EIP = 00000000
 CS = 0000 DS = 0000 EDO = 00000000
 MM00 = +0.00000E+000 MM01 = +0.00000E+000 MM10 = +0.00000E+000 MM11 
= +0.00000E+000 MM20 = +0.00000E+000
 MM21 = +0.00000E+000 MM30 = +0.00000E+000 MM31 = +0.00000E+000 MM40 
= +0.00000E+000 MM41 = +0.00000E+000
 MM50 = +0.00000E+000 MM51 = +0.00000E+000 MM60 = +0.00000E+000 MM61 
= -1.19209E-007 MM70 = +0.00000E+000
 MM71 = +0.00000E+000

Nearby disassembly:
77FCBA9E   jmp         77FCB6E4
77FCBAA3   mov         eax,dword ptr [eax+4]
77FCBAA6   sub         eax,8
77FCBAA9   mov         dword ptr [ebp-50h],eax
77FCBAAC   mov         dl,byte ptr [eax+5]
77FCBAAF   mov         byte ptr [ebp-3Ch],dl
77FCBAB2   mov         ecx,dword ptr [eax+8]
77FCBAB5   mov         dword ptr [ebp-0B8h],ecx
77FCBABB   mov         esi,dword ptr [eax+0Ch]
77FCBABE   mov         dword ptr [ebp-0BCh],esi
77FCBAC4   mov         dword ptr [esi],ecx   <<<<<<<<<<<<<< pc
77FCBAC6   mov         dword ptr [ecx+4],esi
77FCBAC9   cmp         ecx,esi
77FCBACB   je          77FCBAEE
77FCBACD   sub         dword ptr [edi+28h],ebx
77FCBAD0   mov         dword ptr [ebp-28h],eax
77FCBAD3   and         edx,10h
77FCBAD6   or          edx,1
77FCBAD9   mov         byte ptr [eax+5],dl
77FCBADC   mov         ecx,dword ptr [ebp-20h]
77FCBADF   sub         ecx,dword ptr [ebp+10h]

Comment 3 thorsten.martens 2002-05-13 15:44:39 UTC

Seems, that there is a problem with a printer driver. Maybe a Canon
printer driver is installed. The crash occurs in the NTDLL, KERNEL32
and... CNMUI1N ! At the bottom of the stack (see 10 last lines), there
are a cndrin.dll and a cnmui1n.dll going to be loaded. Please search
for these files and look at thei connection. If it is a device driver,
deinstall it and check, if OO will start. If it does, a newer device
driver may fix the problem. Otherwise,.. please tell us, where those
dll`s belong to, for reproducing the problem. Thanks !

Comment 4 Unknown 2002-05-20 23:53:48 UTC

I have downloaded and installed the latest Canon printer drivers (I 
have two). This appears to have fixed the problem. Thanks.

Comment 5 thorsten.ziehm 2003-05-20 16:14:33 UTC

This task is fixed or worked in OOo 1.1 beta2.

Comment 6 thorsten.ziehm 2003-05-20 16:31:20 UTC

closed ...