Issue 41494 - Format->Character: Could not find Help ID: 10296
Summary: Format->Character: Could not find Help ID: 10296
Status: CLOSED FIXED
Alias: None
Product: documentation
Classification: Unclassified
Component: Online help (show other issues)
Version: 680m70
Hardware: PC All
: P3 Trivial (vote)
Target Milestone: OOo 2.0
Assignee: h.ilter
QA Contact: issues@documentation
URL: http://www.pangea.at/~ralph/helpnotfo...
Keywords:
: 38372 41616 (view as issue list)
Depends on:
Blocks:
 
Reported: 2005-01-27 22:47 UTC by ralphie
Modified: 2005-03-16 15:29 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description ralphie 2005-01-27 22:47:04 UTC 
Version: 680m74 (official build), Linux i386, NWF GTK+/Gnome

To reproduce:

1. Open Word Processor component
2. Reset Help Agent
3. Select Format->Character menu command
4. Help Agent appears in lower right corner
5. Click on Help Agent.
6. Online help opens with following error:

Could not find Help page.
Unfortunately the Help page you selected was not found. The following data could
be helpful in locating the error:
Help ID: 10296 

(Screenshot: http://www.pangea.at/~ralph/helpnotfound.png )

Thanks!
/ralph
Comment 1 Uwe Fischer 2005-01-28 08:48:20 UTC 
the xhp file looks OK. Pls check what happens here
Comment 2 Uwe Fischer 2005-01-28 08:48:41 UTC 
reassigned
Comment 3 frank.thomas.peters 2005-01-28 11:53:07 UTC 
FPE: Some IDs work with the help agent and some don't. So I suspect that the
list of ids for the help agent still contains helpids where there should be
uno-commands. Uwe, can you confirm that for the mentioned case
("Format-Character") the help id was replaced by the uno-command and the help id
was removed from the help file?

I actually don't know where this list is maintained but I will find out.
Comment 4 frank.thomas.peters 2005-01-28 12:51:11 UTC 
FPE: We definitely only use the uno command in that file 10296 has become
".uno:FontDialog".
The help agent ids are defined in 
/opt/staroffice8-beta/share/registry/data/org/openoffice/Office/SFX.xcu

FPE->PB:
1. Which CVS project is that?
2. Could we think about moving that list into the helpcontent2 project for 9?
3. How does the help agent work? What triggers the help agent? Is it the Help ID
in the list? Why does the dialog send this ID when the menu now sends
.uno:FontDialog?
Can we also use uno commands in the list of helpagent ids?
Comment 5 pb 2005-02-01 08:39:52 UTC 
pb -> fpe: after our discussion back to you. Please support the old helpids
additionally.
And after OOo 2.0 we have to redesign the HelpAgent.
Comment 6 frank.thomas.peters 2005-02-01 08:52:03 UTC 
FPE->UFI: So we need to add all help ids that have a uno command equivalent again,
as discussed. I will look for a script solution first.
Comment 7 Uwe Fischer 2005-02-01 10:52:54 UTC 
*** Issue 38372 has been marked as a duplicate of this issue. ***
Comment 8 Uwe Fischer 2005-02-01 10:57:02 UTC 
*** Issue 41616 has been marked as a duplicate of this issue. ***
Comment 9 andreas.bille 2005-02-04 10:22:26 UTC 
*** Issue 38372 has been marked as a duplicate of this issue. ***
Comment 10 frank.thomas.peters 2005-02-04 12:15:53 UTC 
FPE: 
Added all HIDs for existing uno commands by script.
Help Agent works again.
Comment 11 aparan 2005-02-06 07:13:23 UTC 
using 680m77

The same error report from the Help Agent.  Please see.
Comment 12 aparan 2005-02-06 07:14:44 UTC 
The help works fine when called from the Character dialog, It's only from the
Help agent the problem comes up.
Comment 13 frank.thomas.peters 2005-02-07 09:21:36 UTC 
FPE: It's fixed on CWS hc680pb2. Not integrated in master yet.
Comment 14 Uwe Fischer 2005-02-22 10:48:11 UTC 
please verify in CWS hc680pb2
Open Format - Character dialog. Click the Help Agent. Help page for Character
dialog should appear. 

re-open issue and try to reassign to hi@openoffice.org
Comment 15 Uwe Fischer 2005-02-22 10:48:19 UTC 
try to reassign to hi@openoffice.org
Comment 16 Uwe Fischer 2005-02-22 10:48:23 UTC 
try to reset resolution to FIXED
Comment 17 h.ilter 2005-03-02 10:50:32 UTC 
Verified with cws hc680pb2 = ok
Comment 18 h.ilter 2005-03-16 15:29:56 UTC 
Verified with integrated 680m85_8884.