Apache OpenOffice (AOO) Bugzilla – Issue 39959
Copy / Paste from web page crashes and exits
Last modified: 2013-08-07 14:41:36 UTC
1. Start OOm65, new text doc. 2. In Firefox 1.0, highlight and copy text from: http://www.theregister.co.uk/2005/01/03/x-ray_pilot_update/ beginning at the phrase "Heathrow x-ray weapons scanner, just say no" and continuing to the end of the article text ending at the phrase "cede security to automated systems.". 3. Writer crashes and OO exits. Note: this is not the only page I have seen this with., nor the first time I have reported it. The others however, were reported with the auto reporting tool. It did NOT come up this time and some others. 4. 100% repeatable.
Hm, I tried with Netscape / Mozilla (do not have FireFox on my system) and didn't have the problem. I think, this problem is duplicate to issue 38569. It states, that OO crashes when inserting clipboard content as "Formatted text (RTF)". JLROWE, could you please check, if Firefox provides RTF format for CLipboard? Just just have to copy the content from the site you mentined and described and in Writer go to "Edit.Paste special" dialog. If there's RTF listed, this is a duplicate to issue 38569. thanks a lot!
OK. Tried the same exact thing with the same software set on my home PC, which is WinXP Home. Same results. Tried the 'Paste Special' option. It gives: 1. HTML format (this also crashes) 2. HTML format without comments ( this also crashes) 3. Unformatted Text (this does NOT crash) It does not offer RTF as an option. Finally, you don't have Firefox, but it is an easy install, and coexists nicely with Mozilla, Netscape, IE, etc. Get it and try it. You should get the same results. http://www.mozilla.org/products/firefox/central.html
Unable to replicate the issue. I tried with Firefox 1.0
Even with Firefox I am not able to get a crash in OO Writer. MRU->ES: Do you know anything about the fact, that pasting certain HTML content from clipboard might crash a 680 build?
I also had it happen again today on my workpc, and then tested the same on my home pc. Win2k and WinXP home respectively. The web site this time was: http://www.thisislondon.com/til/jsp/modules/Article/print.jsp?itemId=15804752 actually linked from the print button on: http://www.thisislondon.com/news/articles/15804752?source=Evening%20Standard 1. Select all (ctrl-a) Copy, paste to OO writer. 2. Crash. I took a jpg of the crash msg this time and will attach.
Created attachment 21169 [details] Screenshot of error message at crash
I meet a same crash on win/2K when I paste a wordpad document in write 1.9.65 no problem on 1.1.2. nor problem with simple.
I am unable to replicate the issue even now. I am attaching the file that I was able to create after copying from the site.
Created attachment 21175 [details] Document created successfully
MRU->pierduluberon: the crash when pasting from Wordpad is the mentioned issue 38569 and a bit different from this problem here.
Today, in addition to the HTML paste problems, I attempted a paste from a PDF doc previously generated from OOm65 that also originated from an HTML page on the web. The paste attempts an RTF paste, and will crash with a single word being highlighted and pasted. Probably does not matter what word, but the one I used was 'burgeoning' near the beginning. PDF will be attached after this post.
Created attachment 21219 [details] PDF used in crash demonstration.
Please read MRU's last comments. It's a duplicate. Concerning the crash on HTML paste, please try to find out what makes it reproducible on your systems (The way you select, the braowser you use, the programs you run in the background...) Untill then I'll close the issue. Feel free to reopen it when you'll have more information.
closed
OK. Here is what I did. 1. Re-installed Firefox with zero extensions. 2. Killed every running app, resident program, service, etc. that I could do. Really an impossible working condition for me :-) 3. Opened the web page in question. 4. Copied to the clipboard as noted. 5. Pasted. 6. Crashed exactly as before, but with a recovery box this time. Error message apparently sent from the crash msg system OK. Here is a list of running apps obtained via pslist.exe ======================================================= PsList v1.2 - Process Information Lister Copyright (C) 1999-2002 Mark Russinovich Sysinternals - www.sysinternals.com Process information for P3024622: Name Pid Pri Thd Hnd Mem User Time Kernel Time Elapsed Time Idle 0 0 1 0 16 0:00:00.000 4:50:44.063 5:48:41.012 System 8 8 46 214 212 0:00:00.000 0:00:26.347 5:48:41.012 SMSS 180 11 6 33 380 0:00:00.010 0:00:00.520 5:48:41.012 CSRSS 208 13 11 444 3468 0:00:00.220 0:00:09.153 5:48:25.250 WINLOGON 228 13 18 410 2776 0:00:00.270 0:00:00.871 5:48:22.115 SERVICES 256 9 36 584 6516 0:00:03.515 0:00:05.287 5:48:19.582 LSASS 268 9 12 265 1316 0:00:00.390 0:00:00.711 5:48:19.552 svchost 448 8 11 285 4220 0:00:00.560 0:00:00.410 5:46:51.134 svchost 492 8 29 483 12520 0:00:00.360 0:00:00.660 5:46:45.747 spoolsv 544 8 14 214 5380 0:00:00.250 0:00:00.440 5:46:45.176 nhksrv 568 8 3 36 1048 0:00:00.010 0:00:00.010 5:46:44.835 EventAgt 716 8 14 220 4296 0:00:01.892 0:00:00.781 5:45:59.360 DLT 744 8 5 128 2504 0:00:00.010 0:00:00.020 5:45:59.020 hidserv 784 8 5 58 1656 0:00:00.010 0:00:00.020 5:45:56.796 Iap 812 8 8 176 1648 0:00:01.251 0:00:06.649 5:45:56.596 inetinfo 836 8 4 106 4124 0:00:00.140 0:00:00.040 5:45:56.045 vstskmgr 1224 8 11 127 300 0:00:00.010 0:00:00.010 5:45:39.061 nvsvc32 1280 8 2 36 1044 0:00:00.010 0:00:00.000 5:45:35.576 regsvc 1296 8 2 29 972 0:00:00.010 0:00:00.000 5:45:35.165 mstask 1308 8 8 130 4980 0:00:00.030 0:00:00.010 5:45:34.825 stisvc 1332 8 4 56 1748 0:00:00.040 0:00:00.040 5:45:33.923 svchost32 1392 8 2 44 2448 0:00:00.030 0:00:00.030 5:45:31.941 Win32sl 1448 8 11 141 3652 0:00:00.050 0:00:00.060 5:45:30.909 WinMgmt 1460 8 4 120 180 0:00:05.537 0:00:00.240 5:45:30.579 mspmspsv 1528 8 2 53 1812 0:00:00.010 0:00:00.000 5:45:28.766 SoftMon 972 8 2 24 1484 0:00:03.745 0:00:14.661 4:48:33.395 explorer 1820 8 13 351 2772 0:00:08.842 0:00:21.881 4:48:32.383 rundll32 2036 8 2 45 4916 0:00:00.020 0:00:00.080 4:48:29.059 prpcui 2044 8 1 21 1596 0:00:00.020 0:00:00.050 4:48:28.828 DadApp 2076 8 2 24 1648 0:00:00.030 0:00:00.000 4:48:27.336 EM_EXEC 2128 8 2 78 3860 0:00:00.060 0:00:00.130 4:48:24.742 shstat 2180 8 6 59 528 0:00:00.140 0:00:00.230 4:48:21.368 Directcd 2256 8 3 111 5380 0:00:00.020 0:00:00.170 4:48:16.811 firefox 2340 8 7 180 30672 0:00:13.309 0:00:09.744 0:35:22.952 TASKMGR 520 13 3 36 1380 0:00:00.080 0:00:00.130 0:31:25.971 CMD 2376 8 2 44 4960 0:00:00.040 0:00:00.080 0:28:38.440 svchost 676 8 6 187 7100 0:00:00.040 0:00:00.040 0:23:53.751 NTVDM 2316 8 3 39 2328 0:00:14.971 0:00:00.090 0:14:46.234 soffice 2304 8 1 18 996 0:00:00.020 0:00:00.000 0:12:46.622 soffice.bin 1476 8 9 200 41616 0:00:05.047 0:00:04.296 0:12:46.612 CMD 348 8 1 21 1688 0:00:00.240 0:00:02.583 0:04:46.862 pslist 2388 8 2 77 1388 0:00:00.020 0:00:00.010 0:00:00.020
I tried the copy and paste from pdf files and reproduced your crash. 1. opened pdf file. 2. ctrl-a to select all. 3. open new text doc. 4. ctrl-v to paste. Starts import then crashes using OOm69 running winXP Home. Used Adobe acrobat 7.0 to open pdfs. Tried different pdf files but crashes with all when trying to paste.
RE: comments from dnsloat Thu Jan 13 05:18:01 -0800 2005 Pasting from a PDF apparently pastes as RTF, which technically is a different bug, though I wonder if it is not the same root cause somewhere in the system. My bug reported here is HTML paste. If you go to Edit, Paste Special, I think the top item listed is the default for paste. To see what causes the crash, try them all. For me, pasting from Firefox to OO is listed as HTML format at the top of the list. And it does crash way to often.
Verified that this procedure crashes m69, just as it did with m65.
I have tried to follow your steps (means: I copied all the mentioned URLs in a new Writer text document), but it does not crash with OOo-1.9.74-de. I have copied from Firefox 1.0 unter SuSE 9.1, so I cannot confirm your crash ... :( Could you also try a newer version of OOo and see, if this crash occurs there too, please?
(Aditi Gupta ,Seema Gandhi February 07, 2005) Version: OO 1.9.71.1 Component: Writer OS: Windows Server 2003, Windows 2000 SP4 We tried to replicate the bug for Firefox 1.0 on a Windows 2000 system SP4 and Windows Server 2003 but the Open Office 1.9.71.1 did not crash. The content from the webpage: http://www.theregister.co.uk/2005/01/03/x-ray_pilot_update/ Was copied exactly as it should be but the image got corrupted. We tried to replicate the bug by using different web browsers like Internet Explorer 6.0 and Opera 7.54. Case A: 1. Start OO 1.9.71.1, new text document. 2. Open webpage: http://www.theregister.co.uk/2005/01/03/x-ray_pilot_update/ in the Internet Explorer 6.0 3. Copy the contents to Open Office writer 1.9.71.1 4. After pasting the contents first page is blank. 5. Contents appear only on the second page, but not the entire contents, only up to what could fit into the page. 6. Rest of the contents is lost. Case B: 1. Start OO 1.9.71.1, new text document 2. Open the webpage: http://www.theregister.co.uk/2005/01/03/x-ray_pilot_update/ in Opera 7.54 3. Copy the contents to Open Office writer 1.9.71.1 4. The entire text was copied as is from the web page except the images
ES->jlrowe: (same old question) can you still reproduce it (src680m77)? We have fixed some things for the clipboard in this version, maybe...? Please also, try again for testing to reduce the number of the background running process on your machine. Though I have no idea what they are, they don't look like "normal" Windows process and may conflict with OOo: CSRSS nhksrv EventAgt DLT hidserv Iap inetinfo vstskmgr Win32sl mspmspsv SoftMon prpcui DadApp EM_EXEC -> it's MacroMagic, right? A nice tool, but I already experienced bad things with other programs (incl. OOo) when it's active... Directcd NTVDM So please, have a look again.
I think I have a breakthrough. Due to another bug in part. First, I am currently not getting the crash on the Win2k machine. But I am on the XPHome machine. When I have the crash, the new bug causes my setting for User Defined Template to be lost, and I get the default. Behold: I do not get the crash with the default. But I do with the User Defined Template, which is nothing more that the default with wider margins. I have (will) attached the template from the XP machine in the next post. I do believe that the Win2k and XP machine have the same template. However, I normally have just created them on the fly.
Created attachment 22352 [details] Template for write
Update. Forgot to mention that the previouis post regarded m74 with both machines. Had not looked for a day or two and did not know anything newer existed. However, I think that may be immaterial if the template is related. Question: is the a source for newer builds other than indicated on the OO download page?
Confirmed the behavior outlined below with the Writer file in attachment #22352 [details]. When opening up a default blank document in writer the issue does not occur. Steps to duplicate the problem: 1. Start 680m77 Writer 2. Open the template file from attachment #22352 [details] (writer.ott). 3. Open Firefox 1.0 4. In Firefox 1.0, highlight and copy text from: http://www.theregister.co.uk/2005/01/03/x-ray_pilot_update/ beginning at the phrase "Heathrow x-ray weapons scanner, just say no" and continuing to the end of the article text ending at the phrase "cede security to automated systems." 5. Switch back to Writer and click Paste..Special. 6. Select HTML Format (the first choice). 7. Click CTRL+V to paste. 8. Writer crashes with an error from C++ indicating abnormal program termination. Note: The Writer application also crashes if HTML Format without Comments is selected in step #6, but instead of a C++ error, an OpenOffice.Org dialog box pops up saying that the program terminated unexpectedly. I sent a Crash report in referencing this issue # in the description. Ed Z Build 680m77 Windows XP Pro SP2 Hotfixes to 2/05 Java JRE 1.4.2_06
Confirming this as a new issue.
Confirmed/verified that this is still an issue in build 680m79. Build 680m79 Windows XP Pro SP2 Hotfixes to 2/05 Java JRE 1.4.2_06
Tried to send a crash report of this problem, however after four attempts, the Crash Reporter application crashed each time and Windows XP prompts to send the application error to Microsoft. I am opening a separate issue to address the problem with the Crash Reporter.
Found that this page also crashes in a similar way on m79. http://software.newsforge.com/print.pl?sid=05/02/15/2023237
Found that this page also crashes in a similar way on m79. http://software.newsforge.com/print.pl?sid=05/02/15/2023237 1. Select all in Firefox 2. Paste in OO write
I faced the same problem many times. Using Firefox 1.0 and trying to "copy & past" with OOo1.9.79 it crashes every time. This link is an example: http://www.unhchr.ch/html/menu3/b/d_minori.htm.
ES->DVO: Reproduced on Linux and WinXP, with src680m78, Firefox and IE5 - File - Templates -Organize - right click on My Templates and choose "Import Template" - load attached writer.ott (see comments above) - Close dialog - File - Templates and Documents - My Templates - load witer.ott -> you get a new document using the template - go to http://software.newsforge.com/print.pl?sid=05/02/15/2023237 - select before and after the picture - copy - paste in Writer -> Linux: crash report -> Windows: Runtime Error. No crash report
OD->MAV: Please take over as discussed. Method <OStorage::hasByName(..)> throws exception lang::DisposedException, which causes the crash.
The problem should be already fixed in the m81 milestone. I will check it when the build is ready. To reproduce the problem it is enough to copy the content from the URL to any writer document ( actually it should not be application dependent ) opened from template.
No crash in m81. Although there are still some things that might look like misbihaviours: - office tries to download the picture for 2 minutes if there is no proxy, during this time it is unusable ( as far as I know this problem is already fixed but is still not integrated into master ); - writer tries to insert two objects, this problem was mentioned by OD already ( actually there are two objects marked by <script> and <noscript> tags, I am not sure whether they are handled correctly, but this is something that html guru from writer team shoud clarify ).
Reopening to send the issue back.
MAV->ES: Please verify the behaviour in m81.
Fixed