Apache OpenOffice (AOO) Bugzilla – Issue 2828
Initial bug entry page makes no mention of attaching files
Last modified: 2003-12-27 10:23:17 UTC
A long standing problem is that users do not know how to attach a bugdocument to issuezilla. They get told how to do it only after they submit it. At least mention on bug submission page that they will be able to attach the bug after the description is commited. And ideally allow the bugdoc to be attached during the first step. Everyones first submission starts with "I don't see how to attach a bugdocument so..." And the mime types available to describe the uploaded documents amusingly do not list any of our OpenOffice mime types.
Caolan, I will mention in the general instructions how to attach an file. Send me the MIME types for Ooo and I will mention them. Do keep in mind that IZ is a generic product that can be customized to a particular instantiation--but only if there is information for this process. louis
reassigning to support louis
I think this is possible. I'll look into it.
methinks the old and new mimetypes are application/vnd.stardivision.calc sdc application/vnd.stardivision.chart sds application/vnd.stardivision.draw sda application/vnd.stardivision.impress sdd application/vnd.stardivision.impress-packed sdp application/vnd.stardivision.mail smd application/vnd.stardivision.math smf application/vnd.stardivision.writer sdw vor application/vnd.stardivision.writer-global sgl application/vnd.sun.xml.writer sxw application/vnd.sun.xml.writer.template stw application/vnd.sun.xml.calc sxc application/vnd.sun.xml.calc.template stc application/vnd.sun.xml.impress sxi application/vnd.sun.xml.impress.template sti application/vnd.sun.xml.writer.global sxg application/vnd.sun.xml.math sxm
Louis- assigning back to you to include the mime types in the docs. Please assign back to support when you're done, and tell me what verbage you want added to the issue submission page. (See the netbeans page: http://www.netbeans.org/issues/enter_bug.cgi?component=www for inspiration.)
accepting. louis
Louis, can you give me some feedback on this. Over and over again submitters to issues of sw are starting their bug descriptions with "I see no way to attach a document, mail me to get it", and other varients. Many of them then then miss the "attach document" after submitting their bug, this is honestly wasting testers time tracking down missing bugdocuments from users, wasting developers time waiting for the documents to show up and providing an unnecesary barrer to participation to understandably confused users. I really think that just adding one line of text "you will get the chance to attach files to this issue after it is initially submitted" to the bug submission page would sort most of this out.
I can fix the instructions on http://www.openoffice.org/project_issues.html Cheers, Martijn
done & closing issue
close.