Issue 24281 - Program crashes with error in NTDLL.DLL
Summary: Program crashes with error in NTDLL.DLL
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: Installation
Classification: Application
Component: code (show other issues)
Version: OOo 1.1
Hardware: PC Windows XP
: P5 (lowest) Trivial (vote)
Target Milestone: ---
Assignee: Olaf Felka
QA Contact: issues@installation
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2004-01-11 00:08 UTC by paul_j_k
Modified: 2004-01-12 09:00 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description paul_j_k 2004-01-11 00:08:19 UTC 
The program used to work fine but now something is causing a crash, and the 
errors lead back to NTDLL.DLL. I use CALC the most, so there is where I get 
the error, seemingly at random times, but often.

I ran the 'repair' option but it didn't help anything.

I wanted to uninstall/reinstall the program to see if that would help, but 
setup.exe crashes also, when using the Control Panel 'remove' option. The log 
file that is supposed to be created on the hard drive during the crash is not 
created, so I can't attach a copy.

Is there a list of manual uninstall directions?
Comment 1 Olaf Felka 2004-01-12 08:59:24 UTC 
Looks like a change of your system causes this crash. I can't see this as an OOo
issue at all. If your OOo setup application crashes you should remove the
following files and folder: In your 'Application Data' folder you'll find the
sversion.ini: it could be removed if you have only one OOo version on your
computer. Otherwise edit this file and remove the 1.1.0 entry. Remove the OOo
destination folders. Now you could reinstall OOo 1.1.0. For further support and
information ask the mailing list users@openoffice.org.
Comment 2 Olaf Felka 2004-01-12 09:00:50 UTC 
I can't reproduce a crash on WinXP. Support and howto's on user@openoffice.org