Issue 24000 - OpenOffice Launcher causes reboot
Summary: OpenOffice Launcher causes reboot
Status: CLOSED WONT_FIX
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: OOo 1.1
Hardware: PC Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: hennes.rohling
QA Contact: issues@framework
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2003-12-31 02:03 UTC by hillscap
Modified: 2004-02-23 11:33 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description hillscap 2003-12-31 02:03:39 UTC 
OpenOffice 1.1.1a

Software:
WinXP Pro (all the latest updates from windowsupdate.com)
IE 6 (latest version from windowsupdate.com)
NAV 2003
APC PowerChute Personal Edition
WebWasher Classic
SimpleDNS Plus (DNS Server)
System Safety Monitor (application sandbox)
Spyware Guard (real-time mal-ware checker)


Hardware:
2.4GHz P4
512MB RAM
80GB free hard drive space
1.5Mbps always-on DSL connection

Problem:
The machine has been running stably for quite a while, no problems at all. I 
installed OpenOffice 1.1.1a, and it runs well, too.

The problem occurred when I rebooted. The machine would start up and boot until 
just before it got to the log-in screen, where it would pause, then reboot. It 
kept doing this until I booted into Safe Mode, and disabled the OpenOffice 
Launcher from starting.

I'm running an application sandbox that only allows authorized programs to run 
(System Safety Monitor), but I'd already authorized OpenOffice Launcher to run, 
so that can't be the problem. I believe it occurs when soffice.exe initializes 
prior to logging-in.
Comment 1 Oliver Specht 2004-01-05 08:36:46 UTC 
os->mba: Any idea?
Comment 2 Mathias_Bauer 2004-01-05 10:41:26 UTC 
I don't think that any office code during quickstarter initialization can force
WinXP to reboot, so I assume it's a part of the Win API based code.
Comment 3 Mathias_Bauer 2004-01-05 16:29:16 UTC 
I doubt that the office internal code can force Windows to reboot, so I assume
that it's a part of the code that uses the Windows API
Comment 4 hennes.rohling 2004-01-05 17:29:27 UTC 
hro@hillscap:

I assume you ment the OpenOffice Quickstarter (quickstart.exe) when talking
about "OpenOffice Launcher". 

I'm wondering how you got it running before logging in. The OpenOffice
Quickstarter is executed during personalized startup through the Startup folder
in the programs group. This is executed AFTER login.
So I feel you configured soffice.exe to be started before login what it isn't
designed for.

Anyhow that should not cause a reboot. I'm not aware of any API that soffice.exe
uses that might implicitely or explicitely cause a reboot. The only possible
explanation would be that soffice.exe crashes in such a manner that it causes a
soft reset of the computer (Windows is not shuting down, similary to pressing
the reset button). It's not very likely that Windows XP can be hurt in such a
way but though possible. 

So is it that kind of reboot you're talking about ?
Comment 5 hennes.rohling 2004-02-23 11:33:38 UTC 
Description isn't specific enough. Cannot investigate without a detailed
description.
Comment 6 hennes.rohling 2004-02-23 11:33:52 UTC 
Closed.