Issue 20635 - Ease of upgrade
Summary: Ease of upgrade
Status: CLOSED WONT_FIX
Alias: None
Product: Installation
Classification: Application
Component: ui (show other issues)
Version: OOo 1.1
Hardware: PC Windows NT
: P3 Trivial (vote)
Target Milestone: ---
Assignee: Olaf Felka
QA Contact: issues@installation
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2003-10-03 01:06 UTC by Unknown
Modified: 2003-10-06 11:42 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description Unknown 2003-10-03 01:06:02 UTC
I first installed 1.1 RC5, then downloaded 1.1 Final a few days later and tried
to upgrade by installing the new version.

1. The installation detected the earlier version but did not ask me "Do you want
to upgrade to this version?". It forced me to go and uninstall the earlier
version. The upgrade should happen without requiring the user to manually uninstall.

2. There is no "Uninstall" program listed under OpenOffice under the Start menu.
Independently of the upgrade issue mentioned above, it should be possible for a
user to uninstall OpenOffice at any time by navigating from the Start menu: 
Start -> OpenOffice -> Uninstall

The uninstall functionality is hidden inside the setup.exe (and not the
setup.exe in the installation directory, but inside the C:\Program
Files\OpenOffice directory. This is horribly unintuitive. Yes, the helpful error
message I got when I tried to install the later version told me to uninstall
using the setup program in the "local" directory, but what does a user
understand from that?

3. During the uninstall, there's a very scary message that says in effect, "The
uninstall program will only remove the program from your system, but will not
delete any files or any documents you have created". It then gives the user an
option to "Delete files". The user does not know if the uninstall is now going
to delete documents created by them!

The message should be clearer.

Other than these cosmetic issues, this is an awesome product! Congratulations!

Regards,
Ganesh Prasad
Comment 1 Olaf Felka 2003-10-03 11:10:18 UTC
1: RC5 is not an earlier version of 1.1.0, it's the same version. 
2: Uninstall 
information is not allowed in the start menu by MS style guide, it has to be in the 
control panel - software.
BTW: OOo has nerver been able to update similar versions. 
For this enhancement we have related issues. For OOo 2.0 we will change to native 
installers. This will provide more more possibilities for the setup feature.
Comment 2 Olaf Felka 2003-10-06 11:42:06 UTC
For 1.1.x we won't have any fixes like this. For OOo 2.0 we will
change setup completely.