Created attachment 9507 [details]
Original RC4 on Windows 2000 OpenOffice Writer file

Created attachment 9508 [details]
Exported to PDF

Created attachment 9509 [details]
Error log when printing PDF to Acrobat Distiller.  Get a similar error when printing to a real printer as well.

Distiller and your printing system both expect a postscript file and
NOT a pdf file. Please use "file->print" to print. You can print the
pdf file by loading it into Acrobat Reader and printing from within
this application.

I definitely printed my original PDF (created on Linux RC3 using "Export to PDF")  
from Acrobat Reader (on a Windows machine at Kinkos) and received the original  
TZ errors.  
  
(I may have accidentally printed the text.pdf from OOo in the Windows version when  
I was trying to submit a small sample with the bug report.)  

I just reproduced the problem, and have attached two new files -
greek.sxw and OOoX-greek.pdf.

OOoX-greek.pdf was created by choosing "Export to PDF" (Linux RC3),
then picking the default "print optimized version".

I then went to Kinko's, opened up the PDF (in Acrobat Reader 5.0), and
printed it.  This is the message that printed out:

ERROR: undefined
OFFENDING COMMAND: TZ
STACK:
-1
/GAAAAA+OpenSymbol
/N9
-mark


When I switch to Windows, and create a PDF via printing from OOo to
Acrobat Distiller, the final PDF prints fine using the same steps. 
Also, in all cases, the PDF looks fine on-screen.

Created attachment 9576 [details]
RC3 Linux Writer File - used to create OOoX-greek.pdf

Created attachment 9577 [details]
PDF that won't print

I was able to print both documents fine with Acrobat reader. Not the
slightest problem. If Acrobat is not able to print on your machine but
it's able to open the document fine for display then I rather think
this is a problem with Acrobat, not with OpenOffice.

The problem seems to be related with embedded truetype fonts. So what
printer do you use ? is it capable of printing Type42 fonts (embedded
TrueType fonts) ? Can you print to file from Acrobat and view the
resulting postscript document with GhostScript ?

I tried a few more things to help narrow this down.  I'm still voting that this is a 
OOo issue - just because OOo Exported PDFs on both Win and Linux don't seem to 
work, while both Acrobat running on Win and Linux seem to have no problem with 
the Distilled versions. 
 
To help narrow down: 
 
I created two more versions of the OOo Exported PDF - one with *only* TrueType 
fonts (created using RC4 on Windows), and one with *only* Type 1 fonts (created 
on RC3 on Linux).  I was hoping one would work and one wouldn't - but instead 
neither of them worked. 
 
The printer used is the Xerox DocuPrint N4525. 
 
Also, I created .ps files on Windows using HP IIIsi PS v52.3 for both the Distilled 
PDF and the OOo Exported PDF.  I then opened the .ps files in Acrobat (5 on 
Windows) in Distiller, and the OOo errored out when trying to convert to PDF. 
 
I'm running out of ideas on my end to narrow this down further.  I assume you're 
able to walk though the Distiller PDF and the OOo PDF and see if anything looks 
odd?  (I'll submit the Distiller-create PDF) 

Created attachment 9614 [details]
greek.sxw printed to Acrobat Distiller print driver.  File prints ok.

Created attachment 9615 [details]
greek.sxw with only Type 1 fonts (created on Linux).  Doesn't print successfully.

Created attachment 9616 [details]
greek.sxw with only TrueType fonts (created on Windows).  Doesn't print successfully.

I can print the documents quite fine with Acroread 5 on Sparc, with
Acroread 5.1 on Windows and again with Acroread 6 on Windows (Xerox
Docuprint 24 printer)

please open the file in Acrobat Reader and print to file ! Attach the
file to this issue. I don't see a different to track this down other
than having a look at the file that provoces the error

Created attachment 9850 [details]
Errors out when trying to convert to PDF using Adobe Distiller 4.0

Created attachment 9851 [details]
resulting Distiller log file

the postscript file you attached is invalid because the printer driver
 
    %%Creator: PScript5.dll Version 5.2

created invalid code. It does not emit an implementation for the TZ
function. The TZ implementation is part of a bigger PDF definition
section that is completely left out by the driver. Just have a look at

    http://www.cs.york.ac.uk/ftpdir/pub/stress/auj/auj-23-1/17.prn

to get an idea how it should look like. The driver bug probably gets
triggered because you try to create PostScript for a 

    %%TargetDevice: (HP LaserJet IIISi) (52.3) 400

which is considered to be a Postscript Level 1 printer. 

    %%LanguageLevel: 1

I guess that they simply forgot to implement the required support for
PostScript Level 1 

You may want to try to generate Postscript for a Level 2 printer as a
workaround (i.e. Xerox DocuPrint N4525)
Please understand that this has nothing to do with OpenOffice.org but
is a pure printer driver problem. 

So, to make sure I understand (since I'm using different drivers on Linux and 
Windows), you're basically saying that I may be using Level 1 Postscript drivers on 
both my Linux and Windows systems? 
 
This sounds plausible, though doesn't Distiller (on Windows) use the same ps driver 
as OOo?  Distiller-generated PDFs printed fine for me. 
 
Thanks for your help - I'm hopeful that the print driver is the culprit. 

Don't get me wrong, I don't know how Acrobat Reader is implemented on
Unix or on Windows. My judgement came solely from the ps file you
attached. It definitively is a PostScript Level 1 file, and it has the
described bugs. 

In my Unix Acrobat Reader I can specify the PostScript Level when
printing. However it generates valid code for both Level 1 and Level
2, both containing the definitions for "TZ". I use the same printer
driver (PScript5.dll) as you do, but pointing to a Level 2 printer
(Xerox N24) and it works out of the box.

Workaround: 
 
On Linux, if I print to the default OOo Generic Printer (with 'print to file' checked), 
then take the resulting .ps file and run it through PS2PDF, the resulting PDF prints 
fine. 
 
It also turned out to be quite a bit smaller than the OOo Export to PDF (18k vs 
173k). 

Created attachment 10201 [details]
Document printed to OOo default Generic Printer, then results run through PS2PDF

*** Issue 23989 has been marked as a duplicate of this issue. ***

My problem is that OO Writer  1.1.0  "Export as PDF" created files will not 
print when using Adobe Acrobat Reader 4.0 at Kinko's Copies WIN XP computers 
here in the San Jose California area.  I have a LaserJet 4si/MX  WIN98 printer 
driver installed on my WIN98 computer where I run OO Writer 1.1.0 .  This is 
related to issues 19824 and 23989 as listed in Issuetracker.

The following is what is printed out on the paper issued from the PostScript 
printer dump.

ERROR: undefined
OFFENDING COMMAND: TZ
STACK:
-1
/CAAAA+TimesNewRomanPSMT
/N14
-mark


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Under WIN98SE, I used OpenOffice  Writer 1.1  create a text file  or business 
cards,  then [Export to PDF files].    I put the PDF files on the web for later 
viewing while at Kinkos Copies or put them on a floppy disk and take them to 
Kinkos to print out.

Using Adobe Acrobat Reader 4.0 on the Kinkos WIN XP computers I can view the
files correctly on the screen display, but when printing out to a postscript 
printer I  get the offending COMMAND:  TZ  error
report on the postscript printer, too.  

So end result no business cards and no other prints from OpenOffice.org.  1.1.0 
PDF files at Kinkos Copies.   I  had a friend using Adobe Acrobat Reader 5.1 
print out the files just fine from his WIN XP on his local attached printer.

You say it is a printer driver problem, not a OO problem.   I see the 
workaround of
printing to a .ps  (postscript file)  first and using some linux "ps2pdf" 
command to create a PDF format file.

Any Other suggestions for OO to incorporate the following  postscript code 
related to the TZ command into the OO generated PDF output so that PDF files 
printed on level 1 printers work at Kinkos Copies here in the USA?  I  see that 
I have a LaserJet 4SI/MX printer driver installed on my WIN98 computer, from 
the original Microsoft printer driver CAB files, that is running OpenOffice 
Writer 1.1.0.


Per  "cp" replies
from inside file  http://www.cs.york.ac.uk/ftpdir/pub/stress/auj/auj-23-1/17.prn
I  find  the coding of the undefined TZ command that printing the PDF file 
errors out saying ERROR: undefined      OFFENDING COMMAND:  TZ   

/TZ
{
/_usePDFEncoding xdd
findfont
dup length 6 add dict
begin
{
1 index /FID ne { def } { pop pop } ifelse
} forall
/pdf_origFontName FontName def
/FontName exch def
currentdict /PaintType known
{ PaintType 2 eq {/PaintType 0 def} if }
if
_usePDFEncoding 0 ge
{
/Encoding _pdfEncodings _usePDFEncoding get def
pop
}
{
_usePDFEncoding -1 eq
{
counttomark 0 eq
{ pop }
{
Encoding 256 array copy
modEnc /Encoding exch def
}
ifelse
}
{
256 array
trEnc /Encoding exch def
}
ifelse
}
ifelse
pdf_EuroProcSet pdf_origFontName known
{
pdf_origFontName pdf_AddEuroGlyphProc
} if
Level2?
{
currentdict /pdf_origFontName undef
} if
FontName currentdict
end
definefont pop
}
bd

So, cp, you might be indicating that it is an Adobe Acrobat Reader 4.0 problem 
with sending Postscript Commands from a windows printer driver to a printer, ( 
that might be corrected in Adobe Acrobat Reader 5.1 ).     IE  if the OO 
created .PDF file is displayed in the ADOBE ACROBAT Reader screen,  then this 
is not a true OO 1.1.0 printing problem.  IE  Nothing wrong with the contents
of the "viewable" OO create .PDF file.

Fred Finster
fredf@netscape.net 

please ask Kinkos to upgrade their Acrobat Reader to a more recent version. It
does not make sense to create fancy hacks in OpenOffice to circumvent bugs in
outdated Adobe products. 

Summary: 
(i) I don't have a clue how to fix it
(ii) The indicated code snippet for TZ is copyrighted by Adobe and we must not
include it
(iii) it does not make sense to fix it since it is already fixed where it belongs

I suggest this issue be reopened.  I am using both 1.1.0 and 1.1.1a.  In both I
exported as PDF a 263 page document.  I took the disk with the pdf files on it
to Kinkos who tried using Acrobat Reader 4, 5.2 and 6.0 (I have 5.2).  Note that
it prints perfectly from my linux computer to my Epson Stylus C80, but eats up
so much ink printing in the quality my publisher wants that it is
cost-prohibitive for me to print at home.  At Kinko's, no matter what version of
Acrobat Reader they tried, they got this message:

ERROR: undefined
OFFENDING COMMAND:  TZ

STACK:

1
/Courier-BoldObolique
/NF77
-mark-

This error message appears in all versions they used.  It is output from OOo to
the .pdf file.  Why it prints fine in linux but fails on a Windows system I have
no idea, but it should be looked into, not simply ignored.

I am running the linux version.  My wife works in Windows 95.  When printing the
.pdf file on her machine, we get the same error that Kinkos got with all their
versions of Acrobat Reader (from 4.0 to 6.0).  I find that "Export to PDF" in
the linux version produces an unreadable file in Windows computers.  I closed
OOo down completely (1.1.0 and 1.1.1a) and tried to run ./spadmin.  I installed
a new printer with "Connect a PDF converter" after "New Printer."  When I used
"The default driver", I again get a pdf that can be read on my system but not on
Windows.  Only by installing Using Adobe Distiller as the drive do I get a
usable file.  I also find I have to remove font substitutions for Times New
Roman (Times makes a mess in PDF with really horrible spacing) as well as Arial
-> Helvetica.

Conclusion:  The linux version of "Export to PDF" as the "Connect a PDF
converter" (through spadmin) using the "default driver" produce the same file
types neither of which can be read in the Windows versions of Acrobat Reader,
nor can they be printer.

Workaround (far from obvious): Do not use "Export to PDF".  Create a new printer
under spadmin as "Connect a PDF converter" and choose the "Adobe Distiller
driver" to get a version of PDF that will view and print on a Windows computer.

This workaround is the only way Kinkos can print my book.  BTW, using this
solution, the PDF file is viewable and printable using AR 4.0, 5.2 and 6.0 (at
Kinkos).

I hope this gives some hints to correcting this mess.  I write books and have
large files.  It is cost effective for Kinkos to print them for me (costs about
8% of printing them myself).  Please direct this to someone who knows enough to
look at the situation.  The problem is obviously in the conversion routines in
OOo and not simply in AR.

Robert, the "export as pdf" feature is not connected in any way to printing or
spadmin. So whatever settings you change there has no effect regarding this issue

Your statement regarding 
> This error message appears in all versions they used.  
> It is output from OOo to the .pdf file.
unfortunately is slighty incorrect. It is output of the Adobe Acrobat Reader
respectively of the Windows Printer driver. As you can see from the error
message it is a PostScript error, not a PDF error. It is not the PDF created
from OpenOffice.org but the PostScript generated from Adobe Acrobat Reader
respectively the PScript5.dll !

If you want to learn more about possible workarounds I recommend that you visit
Adobes Support Knowledgebase (here:
http://www.adobe.com/support/techdocs/150d6.htm). In example you might want to
try to "Print the PDF file as an image" as it is described there in more detail.
Furtheron I strongly recommend reading the section about "Resolving problems
printing any PDF file to a PostScript printer". 
Setting the PostScript Level to "2" in the "Advanced" Printer Options might help
 as well.

Since you seem to be able to reproduce the problem I suggest that you tell this
problem to Adobe on their support web site:
http://www.adobe.com/support/forums/main.html in the sections "Adobe Reader" or
 "Adobe PostScript Printer Drivers ... Win" and let us know their answer.

I close this issue as I cannot see what we can do to change the PostScript
generated by Adobe Acrobat Reader.

cp, you wrote "Robert, the "export as pdf" feature is not connected in any way
to printing or spadmin. So whatever settings you change there has no effect
regarding this issue"  Yet the conflicts with what I have seen.  I understand
the PS 1 problem, yet "Export to PDF" does not allow me to set any levels for
pdf output.

Summary of issue:
Using Export to PDF produces a file that can print on my machine but not on any
Windows machine. What you seem to have missed is that when it does not print, it
also cannot be viewed in a Windows machine.  If it cannot be viewed, there is no
way to select "Print as image." There are no options to choose other than
quality (Screen, Print and Press quality).  None of these affect the problem.

Setting up a pdf printer through spadmin does not work with "default printer" --
same problem exactly.  No way to set PS level.

Setting up a pdf printer through spadmin DOES work with Adobe Distiller driver.
 Again, no way to set PS level, but it doesn't matter.

If OOo supplies three ways to print to a pdf file and only one works printing to
a Windows machine, it seems like it would be an OOo problem.

You write: "If you want to learn more about possible workarounds I recommend
that you visit Adobes Support Knowledgebase (here:
http://www.adobe.com/support/techdocs/150d6.htm). In example you might want to
try to "Print the PDF file as an image" as it is described there in more detail.
Furtheron I strongly recommend reading the section about "Resolving problems
printing any PDF file to a PostScript printer". Setting the PostScript Level to
"2" in the "Advanced" Printer Options might help  as well."

The relevant paragraphs on that site read:

"Resolving problems printing any PDF file to a non-PostScript printer 

"If you have problems printing any PDF file from an Acrobat product to a
non-PostScript printer, do one or more of the following, printing after each task:

"Disclaimer: Some of these solutions require you to change the printer driver
properties. The locations for specific properties vary by printer and by printer
driver. Therefore, Adobe Technical Support cannot provide detailed information
about the location for each property. Contact the printer manufacturer or refer
to the printer documentation for more information."

The solution directs itself to the way the application (OOo) outputs a pdf file.
 With Acrobat Reader, the options selection is not available (no "Advanced"
settings).

I will try to get a response from the Adobe site, but in the meantime, I am
hoping desperately that the two different methods for producing a pdf continue
in future versions of OOo.

May i suggest not changing the PostScript level each time you print but
permanently in you Windows printer options ? Please configure your printer using
the Printers configuration on "My Computer".

Robert, you are referring to the hints for "Resolving problems printing any PDF
file to a non-PostScript printer ". Since you have problems with a PostScript
printer you need to check "Resolving problems printing any PDF file to a
PostScript printer" as I suggested earlier (please notice the difference
non-PostScript vc. PostScript in the heading)

you mentioned
> when it does not print, it also cannot be viewed in a Windows machine
In fact it can be viewed fine in any Acrobat Reader on any platform . Please
read the original bug description of briansix for reference. 

> "Export to PDF" does not allow me to set any levels for pdf output.
You need to set the PostScript Level when printing to Kinkos printer with
Acrobat Reader, not when exporting to PDF in OpenOffice.org. The same is with
the "Print as Image". This is the option you need to choose in Acrobat Reader
when printing the PDF in Kinkos Copy shop. How to do so is described in detail
in the Adobe Support database.

Kinkos (at least here) does not allow customers access to their computers, so we
cannot set the options for pdf and they can read it only when printed to Adobe
Distiller (so far).  If I read both you and the Adobe site correctly, what I
need to do to "Export" is set it as "Image File" to get the output pdf to print
both in linux and Windows.  If that is correct, I will file an issue to have it
mentioned in the Help files.

cp: according to the Adobe webside
(http://www.adobe.com/products/printerdrivers/windows.html) the Adobe printer
driver does not support PostScript Level 1. The LaserJet IIIsi briansix used for
his sample document is a PostScript Level 1 printer and is therefor unsupported
by Adobe. 

You can check by printing to file and checking for the strings 
    %%LanguageLevel: 1
and 
    %%Creator: PScript5.dll
in the file. This combination will not work.

Created attachment 13110 [details]
small sample file for the issue (pdf)

Created attachment 13111 [details]
small sample file for the issue (ps)

I had a chat with the Adobe support on their support side. According to them
Acrobat Reader does not use the Printer-driver to create PostScript code. So
updating the driver won't help probably. You need to upgrade the Acrobat Reader.

(1) Acrobat Reader 4.0 is not supported for Windows XP. The first version of
Acrobat Reader that Adobe explicitly supports for Windows XP is Acrobat Reader
5.0.5.

(2) Acrobat Reader 4.0 was replaced by Acrobat Reader 4.0.5 to resolve a large
number of problems. Neither Acrobat 4.0 nor Acrobat Reader 4.0 should be in use
anywhere due to the number of problems that were fixed by the free update to 4.0.5.

Bottom line is that you are using a non-supported version of Reader. Given that
you are on Windows XP, you should totally uninstall the Acrobat Reader 4.0 you
have and then download and install Adobe Reader 6.0.1. That will apparently
resolve your problems.

Bottomline is: please upgrade to the most recent Acrobat Reader if you encounter
this problem. If the problem remains, please come back to this bug and I will
bug Adobe again.

is double checked that after upgrading from Acrobat Reader 4.0 to 5.1 the
problem was gone.

closing