Issue 18700 - OOo doesn't print when CUPS is set to put 2 doc pages on a single printed page
Summary: OOo doesn't print when CUPS is set to put 2 doc pages on a single printed page
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: gsl
Classification: Code
Component: code (show other issues)
Version: OOo 1.1 RC
Hardware: PC Linux, all
: P3 Trivial (vote)
Target Milestone: ---
Assignee: christof.pintaske
QA Contact: issues@gsl
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2003-08-26 23:50 UTC by dannemare
Modified: 2003-09-01 14:09 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description dannemare 2003-08-26 23:50:12 UTC 
Hi,

OpenOffice.org 1.1 (1.0.99+1.1rc-1, Debian Sid) doesn't print when CUPS (v1.1.9,
Debian Sid) is configured to output 2 document pages on a single printed page.

Output from /var/log/cups/error_log:
I [26/Aug/2003:23:55:13 +0200] Adding start banner page "none" to job 243.
I [26/Aug/2003:23:55:13 +0200] Adding end banner page "none" to job 243.
I [26/Aug/2003:23:55:13 +0200] Job 243 queued on 'cx3200' by 'margith'.
I [26/Aug/2003:23:55:13 +0200] Started filter /usr/lib/cups/filter/pstops (PID
1523) for job 243.
I [26/Aug/2003:23:55:13 +0200] Started filter /usr/lib/cups/filter/pstoraster
(PID 1524) for job 243.
I [26/Aug/2003:23:55:13 +0200] Started filter
/usr/lib/cups/filter/rastertoprinter (PID 1525) for job 243.
I [26/Aug/2003:23:55:13 +0200] Started backend /usr/lib/cups/backend/usb (PID
1526) for job 243.
W [26/Aug/2003:23:55:13 +0200] [Job 243] Media tray empty!
E [26/Aug/2003:23:55:13 +0200] PID 1525 crashed on signal 11!
I [26/Aug/2003:23:55:13 +0200] Hint: Try setting the LogLevel to "debug" to find
out more.
E [26/Aug/2003:23:55:13 +0200] PID 1524 stopped with status 1!
I [26/Aug/2003:23:55:13 +0200] Hint: Try setting the LogLevel to "debug" to find
out more.

Printing from a KDE apps (e.g. konqueror) is not a problem with the mentioned
CUPS setting turned on (put 2 doc pages on 1 printed page).

I didn't get a chance to try setting cups loglevel to debug for several reasons,
but I will as soon as possible. I'll keep you posted on what debug loglevel says...
Comment 1 philipp.lohmann 2003-08-27 09:45:58 UTC 
Please use File->Page Preview to print multiple pages on one printed
page. CUPS is not directly supported in OOo 1.1. A crashing CUPS
backend is more likely a case for the CUPS developers than an
OpenOffice.org issue; unless it turns out that the PostScript produced
by OOo is somehow wrong. Please try to print to file and see if
ghostscript shows a problem in the PostScript file; if not i think
this is more likely to be a CUPS problem.
Comment 2 dannemare 2003-08-28 15:25:28 UTC 
The PostScript produced by OOo seems fine. Guess you're right about it
being a CUPS problem rather than a problem with OOo. I'll mention it
to the CUPS devels.

Btw, thanks for the hint on using File->Page Preview in OOo to print
multiple pages on one printed page. But shouldn't there be a more
obvious way to do this directly via the File->Print dialog (or maybe I
have just overlooked it)?

Anyway, feel free to close this one...
Comment 3 philipp.lohmann 2003-08-29 08:44:49 UTC 
I agree that it's not obvious. But i have no clear idea what should
look like instead; the GNOME and KDE dialogues at least have the
advantage that you are bound to see the preview button in the print
dialogue though i'm not sure whether it's obvious to look for a print
preview under file->print. If you have any suggestions please write an
issue to lho@openoffice.org who's involved in UI decisions.
Comment 4 christof.pintaske 2003-09-01 14:09:03 UTC 
seems to work, please file eventual requests for enhancements in a
separate issue.
Comment 5 christof.pintaske 2003-09-01 14:09:31 UTC 
closing