Apache OpenOffice (AOO) Bugzilla – Issue 1841
Install program locks up
Last modified: 2003-09-16 10:13:22 UTC
When I attempt to install version 638C everything comes to a halt at the screen "Select Installation Directory". Nothing happens, no drives are shown and you can not click the "browse" button. I must manually close the install program. This is on a PC P550 with 256 meg of memory, 3.7gig free on a 8.5gig drive for C: and 8.5gig free on a 20gig for D: Graphics card - ATI Rage 128XPERT, 32.0meg memory ATI2DRAA.DRV version 4.00, 16bit 1024x768. Thanks Joseph St.Clair
Which Xfree are you using?
Hi Joseph, forget about Xfree. Thats rubbish! Is your computer connected to a network? I could imagine that there is a slow network connection disturbing this dialog. Otherwise I have no idea what might cause this problem
I am connected to 2 Novell servers and 2 Linux servers. The problem seems to be with one of the Linux servers. Both Linux servers are running Samba and I have drive letters for the Samba mounts on the Windows box. One of the Linux servers is only for backup and is turned off most of the time. This is the problem. When I turn on the backup Linux box the the install runs fine.
Hi Olli, can we use a time out when a (net-) drive isn't responding?
I had the same problem with my 733 Mhz Dell Windows NT 4.0 computer. It finally came back after 5 to 10 minutes. Reading this issue made me want until the dialog window finally showed the information. On build 627 the dialog window had the information immediately. You want to time out the net connections. However on my 200 Mhz Window NT 4.0 computer with more network connects, the "Select Installation Directory" information came up immediately on Build 638.
This happens to me as well, in both KDE and Gnome (whatever versions come with RedHat 7.2). "setup" (run from a local directory) gives me "box opening" icon with an incrementing bar that runs to completion. In KDE, the installer goes full screen, with a window that says "Installation program for OpenOffice.org 641". Two vertical quarters of this screen have colors inverted, with half blinking. KDE usually freezes completely here, but sometimes goes on to the next step. In Gnome I can get to the next step without any problem. Under "Installation program for OpenOffice.org 641", when I click "Next", system freezes completely and immediately. Cannot switch to other screens with either ALT-TAB or Ctrl-Fx. Gotta reset. If, instead of "Next", I hit ESC key, system freezes, sometimes with a continous beep. A box, presumably an error message, starts but is not drawn before the beep/freeze. Doesn't matter if I'm logged in as me or su root. OS: RedHat 7.2 w/ kernel 2.4.9-13 on a i686 (happens with kernel 2.4.7-10 as well) mobo: ASUS A7VI-VM/550/SWA/WOL-UAY video: onboard SiS 730S sound: onboard AC97(not configured) 256MB SDRAM in 2 Mushkin DIMMs NIC: 3Com Etherlink XL (3c905C-TX) CDROM: ASUS CD-S520/A 3.5' 1.44mb floppy HD: IBM 40MB GXP60 formatted ext3, 1.5GB free, 260K free on / (including /tmp) Xserver: S3 Savage4 Pro+ depth: 16 mode: 1152x864 monitor: SPT9803 (Spectre DragonEye 19") Networking is only IP to internet, nothing local. Unplugged the network cable and turned off all networking services, problem persists. I've yet to get OpenOffice working on this computer. No other applications give me a hint of video problems. I have not had an opportunity to attempt this install on another computer.
I have the same problem on a Toshiba Tecra with a mobile Savage MX graphics processor. StarOffice 5.2 would also not install or run on this system. This is a quote from http://www.probo.com/timr/savage40.html where the current maintainer of the Savage driver timr@probo.com says. StarOffice hangs on installation. <http://www.probo.com/icons/prp.gif> This is probably my #1 Most Frequently Asked Question... There is a known conflict between StarOffice 5.2 (and, presumably, OpenOffice as well) and the Savage driver up to 1.1.19. There is a note in the StarOffice README about hangs when using a ViRGE chip, along with a suggested workaround, and the workaround also applies to the Savage. The workaround is to set an environment variable "SAL_DO_NOT_USE_INVERT50" to "true" before launching StarOffice. The trickiest part is making sure StarOffice really sees the variable. If you use xdm/kdm, you must use one of the global rc files, like /etc/profile, /etc/bashrc, or /etc/rc.d/rc.local. NOTE, however, that this problem should no longer occur as of version 1.1.20t. I will try upgrading the driver and report back. Tim was never able to get a responce as to what the variable SAL_DO_NOT_USE_INVERT50 was.
Yep that fixed it, for Linux users anyway. (It is not clear if everone here is using Linux). Upgrade to savage_drv.o version 1.1.20t.
I have similar problem (installer hangs) on windows NT. I have succesfully installed build 638, then 641D in another directory, then 1.0. Then I deinstalled one of the builds, and tried to install 1.0.1, but installation hangs when I should select the directory where it should be installed. The dialog box has empty directory for installation. I remember from previous installation it was suggesting that I install in the same directory. Now that I have 3 directories which contained installed OpenOffices, and they are all deinstalled (probably not completely because there are some files) it probably cannot determine which directory to offer me for installation. Is there any document describing how to completely remove previous OpenOffice version from my computer, so that I can try a fresh install?
The problem was that I had a drive mapped which doesn't response. I disconnected from all drives which do not respond and the problem was fixed.
reassigning to dirk - I don't think Oliver will work on these issues any more.
This probably won't be fixed before OOo 2.0
OOo 2.0 will use native installers, therefor this issue will not be fixed.
Please close.
Won't occure in 2.0 with native installer.
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