Issue 1642 - Word crashes repeatedly on importing MS Word doc
Summary: Word crashes repeatedly on importing MS Word doc
Status: CLOSED FIXED
Alias: None
Product: Writer
Classification: Application
Component: code (show other issues)
Version: 638
Hardware: PC Windows 2000
: P2 Trivial (vote)
Target Milestone: ---
Assignee: michael.ruess
QA Contact: issues@sw
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2001-09-08 16:21 UTC by Unknown
Modified: 2003-09-08 16:56 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Unknown 2001-09-08 16:21:37 UTC 
I have a manual with lots of screenshots written in Word. Tried improting it 
into openoffice to test the import functionality. At first time, it GPFed on 
the second page. At second time, it read it in, but scrolling up/down was 
totally mucked up, it was as if different pages were being overlaid on top of 
another...and then it GPFed too after scrolling a few pages.
Comment 1 Unknown 2001-09-08 16:29:43 UTC 
Created attachment 0
Comment 2 michael.ruess 2001-09-13 09:01:14 UTC 
Reassigned to MRU
Comment 3 michael.ruess 2001-10-11 12:02:40 UTC 
Unfortunately I cannot find the attachment of this issue. Please try
again ataching here. Otherwise provide it directly to me via eMail.
Thank you!
Comment 4 Unknown 2001-10-15 01:51:37 UTC 
Created attachment 0
Comment 5 michael.ruess 2001-10-16 10:43:13 UTC 
I do not know why the system doesn´t recognize the attachment in this 
issue here.
Jacek, please send your document directly to me, so that we can work 
around the problem with OOo´s issue database.
Thank you,
Michael (michael.ruess@sun.com)
Comment 6 Unknown 2001-10-17 01:41:14 UTC 
Actually, I think we can close this issue.

Here is the whole story:
the DOC I originally had totally crashed an earlier build, but opened
fine in 638C. However, 638C crashed on another DOC, which what I tried
sending to you yesterday.

However, I was having a lot of problems with 638C everywhere: it was
GPFing left, right and center on nearly anything I touched, something
that no one else seems to be complaining about. it was more unstable
than a beta build of Windows 1.0 on a 286 :-)

So, I uninstalled it (I had previously unistalled any older versions
as well) and manually deleted the directory to get rid of any files
that might still be there. Then I reinstaled 638C into a brand new
directory.

All of a sudden everything started working and 638C was able to read
in both DOCs without problems.

So, there might be some sort of issue with the 638C installer (I
assure you I uninstalled the previous builds before upgrading to it),
because clean re-install to a fresh directory made all these GPFs
(including the one on opening the DOC) go away.
Comment 7 michael.ruess 2001-10-17 10:15:09 UTC 
OK, so it seems to work correctly now, i´ll close this issue.
Comment 8 michael.ruess 2001-10-17 10:15:27 UTC 
Closed.