Issue 13404 - After system hangs OO do not restart
Summary: After system hangs OO do not restart
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 644
Hardware: PC Windows 2000
: P3 Trivial (vote)
Target Milestone: ---
Assignee: thorsten.martens
QA Contact: issues@framework
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2003-04-14 11:50 UTC by Unknown
Modified: 2003-09-17 12:36 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Unknown 2003-04-14 11:50:24 UTC 
It is happened that suddenly AC power has gone and, at the next PC restart OO 
didn't start anymore saying: 
Openoffice cannot be started due to an error in accessing the oo.org 
configuration data
...
the following internal error occurred:
GETSTORAGE,NAME: "NO CONTENT!

that's all

Fabius
Comment 1 carsten.driesner 2003-04-14 13:05:53 UTC 
CD: This message shows up when the Office detects corrupt
configuration data. For a FAT Office installation just look into the
folders:
<OpenOffice installation>\user\registry\data\org\openoffice
<OpenOffice installation>\user\registry\data\org\openoffice\Office.
If you made a network/workstation installation you have to look from
<User-Installation>\user\... folder.
I think that at least one of the *.xcu files was corrupted due to the
power loss. If you can live to lose your settings you can remove the
xcu files from both directories. Otherwise you have to open the files
and investigate what went wrong.
I hope that will find a better solution for the next major version.
Comment 2 Unknown 2003-04-14 19:01:08 UTC 
looks like you got it - the .../office/common.xcu is the last file 
touched by the app and as a matter of fact, it have nothing but 5 
blank lines inside - deleting that file everithing still work fine 
again but alas, now i have lost all my custom messing up! i think 
that this absolutely should not happen
- my suggestion is to do a backup of this file at every OO startup 
and its cleanup at every shutdown and, if the backup is there at the 
next startup, oo knows that something wrong has happened and so it 
can restore the mess with it.

Fabius
Comment 3 avtech 2003-06-18 18:28:59 UTC 
I've had this happen several times on a W2K computer - but the
computer hasn't been crashing or shutting down abnormally. The
common.xcu files seem to become corrupted some other way, preventing
OOo from starting. It would be nice if OpenOffice could recover more
gracefully from this corruption.
Comment 4 thorsten.martens 2003-07-03 13:04:51 UTC 
Seems to be not reproducible in a more recent build of OO like the 1.1
Beta2 anymore. Please check, thanks !
Comment 5 martin613 2003-08-28 09:15:01 UTC 
I just had the same problem, without any crash! Using OO.o 1.1 RC. 
and Windows 2000 SP3.
Setup with Repair did not help.
After deleting common.xcu OO.o starts again.

Martin
Comment 6 thorsten.martens 2003-09-17 12:23:12 UTC 
When using a more recent build, like the RC4, the repair-function
solves the problem with corrupted common.xcu files.
Comment 7 Unknown 2003-09-17 12:36:25 UTC 
ok - with Thorsten we could say that this issue has extinguished.