Issue 128007 - Insert Envelope Dialog Crashes
Summary: Insert Envelope Dialog Crashes
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Writer
Classification: Application
Component: editing (show other issues)
Version: 4.1.5
Hardware: PC Windows 10
: P5 (lowest) Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-01-12 17:07 UTC by Kevin
Modified: 2019-01-24 20:10 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Kevin 2019-01-12 17:07:14 UTC 
When I use the Insert Envelope dialog and try to type in the Addressee text box OpenOffice crashes and I have to restart it and recover the document.  

If I just Insert Envelope and then click Insert on the dialog without changing anything an envelope inserts and I am then able to change the addressee and/or return addresses directly on the inserted envelope.  But if I try to change anything in the dialog the app crashes completely.

I've tried reinstalling OPenOffice but it doesn't help.
Comment 1 Peter 2019-01-12 21:11:33 UTC 
It works on Linux.
Step s I did:
1. Open New Document
2. Insert -> Envelope...
2.1 enter address in addressee 
2.2 uncheck sender
2.3 press insert button
3. Insert -> Envelope
3.1 Enter sender addressee
3.2 press modify

Is this also your workflow?
Comment 2 Kevin 2019-01-12 21:55:02 UTC 
Yes, that seems to be what I'm doing as well.  As soon as I start trying to change the Addressee field it crashes hard.
Comment 3 Keith N. McKenna 2019-01-12 23:15:28 UTC 
Cannot confirm with the Following configurations:

Intel (R) Pentium(R) CPU 4405U @2.10GHz, 2112MHz, 2(Core(s) 4 Logical Processors
Total Physical Memory 8.00 GB
Operating System: Windows 10 Home OS Build 10.0.17134.407 Version 1803
Apache Open Office:
AOO416m1(Build:9790)  -  Rev. 1844436
Additional Language Packs: None

and

Processor: Intel Core i5 CPU M560 @2.67GHz
Installed Memory: 2.00 GB (1.6 usable)
Operating System: Windows 7 Home Premium 64 bit

Apache Open Office:
AOO416m1(Build:9790)  -  Rev. 1844436
2018-10-23 12:57
Language: en_US
Additional Language Packs: None

Whether I uncheck sender or not it inserts the envelope and I can fill in the addressee information.
Comment 4 oooforum (fr) 2019-01-18 10:52:20 UTC 
As Keith, I can not reproduce this crash with AOO 4.1.6 and Win7 x64 Pro.

This behavior is not typical and AOO works fine with Windows 10.
First, try to reset your profile:
https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426
Comment 5 Kevin 2019-01-18 17:15:25 UTC 
(In reply to oooforum (fr) from comment #4)
> As Keith, I can not reproduce this crash with AOO 4.1.6 and Win7 x64 Pro.
> 
> This behavior is not typical and AOO works fine with Windows 10.
> First, try to reset your profile:
> https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426

I tried to rename the user folder like the link says but it keeps telling me that something has the folder or a file in it open and I can't rename it.  I rebooted and it still says the same thing.  I can't find any process or app in Task Manager that looks like an OpenOffice process that is running.  I'm not sure what has it open.

BTW, I upgraded to the 4.1.6 version and it does the same thing.
Comment 6 oooforum (fr) 2019-01-23 14:45:47 UTC 
Seems to be a problem from your computer or operating system.
So, the best way to be help is to go to the forum and post.