Issue 12732 - Memory access error attempting to modify installation
Summary: Memory access error attempting to modify installation
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Installation
Classification: Application
Component: code (show other issues)
Version: OOo 1.1 Beta
Hardware: PC Windows 2000
: P5 (lowest) Trivial (vote)
Target Milestone: ---
Assignee: Olaf Felka
QA Contact: issues@installation
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2003-03-27 17:16 UTC by Unknown
Modified: 2003-09-08 16:53 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description Unknown 2003-03-27 17:16:44 UTC
I have not been able to reproduce this error, it looks like it fixes itself
after the first occurance.

While attempting to add a component after installation, I received a "could not
read memory" error.  Application popup: DDE Server Window: soffice.exe -
Application Error : The instruction at "0x10001cca" referenced memory at
"0x00abe9b6". The memory could not be "read".

It appears to me that it's not a bug in the setup program, but the setup program
triggered the event when it killed the quickstart process.  Subsequent attempts
to reproduce the bug failed to yield the same results.

Below is the steps leading to the bug.  Sorry for the long windedness.  My first
bug submission!

I have a Dell GX1 with Windows 2000 Pro/SP3 that had OpenOffice 1.0.1 installed.
 I had only used OpenOffice (Writer & Calc) a few times to view documents in the
past month or so.

This morning, I downloaded 1.1Beta to test it out.

I ran the uninstaller for 1.0.1 and had it delete all files, then installed
1.1Beta using all of the defaults.

I opened Writer and type a sentence to test exporting to PDF and Docbook, but
could not find a Docbook export/save as filter.  Searched through help, but not
there either, so I thought it might have been an optional component.  I closed
Write and noticed the OpenOffice QuickStart icon stayed in the system tray.

I started the installer from Windows' Add/Remove Program applet.  The
Modify/Remove dialog appeared and then a Windows error message appeared.

From the Event Viewer's System log:

Application popup: DDE Server Window: soffice.exe - Application Error : The
instruction at "0x10001cca" referenced memory at "0x00abe9b6". The memory could
not be "read".

The QuickStarter icon had disappeared and when I closed the error message, the
installer appeared to continue working correctly. 

I attempted to reproduce the error by restarting  Openoffice, typing the line
again, exporting to PDF, closing Write, opening the PDF in Acrobat (not reader),
closing Acrobat, and restarting the installer using Add/Remove Apps.  The
installer closed the QuickStarter correctly.  I attempted this 3 times before
finally deciding to submit a low priority annoyance.
Comment 1 Olaf Felka 2003-03-28 09:48:29 UTC
I have the same problem like you: I can't reproduce this problem. So
it's not possible for us to fix it.
Comment 2 Olaf Felka 2003-03-28 09:48:50 UTC
Can't reproduce.