Issue 124088 - 'Request New Password' does not work because of broken link in E-Mail
Summary: 'Request New Password' does not work because of broken link in E-Mail
Status: UNCONFIRMED
Alias: None
Product: Infrastructure
Classification: Infrastructure
Component: Website general issues (show other issues)
Version: current
Hardware: All All
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL: http://extensions.openoffice.org/en/u...
Keywords:
Depends on:
Blocks:
 
Reported: 2014-01-23 07:41 UTC by Rainer Bielefeld
Modified: 2014-03-16 21:07 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Rainer Bielefeld 2014-01-23 07:41:56 UTC 
Steps how to reproduce:

1. On <http://extensions.openoffice.org/en> click LOGIN
2. on <http://extensions.openoffice.org/en/user> click Card 'New Password'
3. on <http://extensions.openoffice.org/en/user/password> insert email-address
   of existing account, [E-mail new password]
   > E-Mail with instructions will be received after few moments with 
     "Replacement login information for YOU at Apache OpenOffice Extensions...
   Bug: Link is broken

Additional info:
----------------
Mail contains some text "You may now log in by clicking this link ..." with a link following. but that link is obviously broken, it ends with 3 dots. So clicking this link can not work, and advice "or copying and pasting it to your  
browser" also is nonsense, the "link" with the dots at it's and can not work.

A link what will work directly by clicking and also after copy/paste linktext into browser is contributed at the end of the mail.
Why bothering users with that additional broken link?

Suggestion:
At position of the broken link simply contribute the correct link, what will make  the postscriptum [1] superfluous.
Comment 1 Andrea Pescetti 2014-01-27 20:10:30 UTC 
If I try, I receive an HTML e-mail with a clickable (working) link. I confirm that the link is truncated (...) in the text, but the hyperlink is correct. And if I right-click on it and copy the link, the full link is available.

Maybe you disabled HTML mail in your user preferences? Do you get a text-only mail or an HTML mail?
Comment 2 Rainer Bielefeld 2014-01-28 06:10:53 UTC 
(In reply to Andrea Pescetti from comment #1)

I can't confirm andrea's observations, so I  forwarded the e-mai I received to Andrea. 

In my extensions-account I have enabled "Plaintext email only"
In My E-Mail-Client I see e-mails as full HTML.

The mail I received contains the link for Password reset 2 times.

(a) In text. that one is crippled. Only a (lons) start of the complete 
    hyperlink is shown, truncated at the end, where instead of the rest of the
    URL "... " is shown.
    And when I click the link or copy / paste it from Seamonkey E-Mail client
    only the part in front of "..." will be used
(b) Link repeated at the end after "[1]"
    This link is complete and works correct.

So for me the "a" link is completely useless.
Comment 3 Andrea Pescetti 2014-01-28 09:08:18 UTC 
OK, so the difference is probably due to the HTML Mail setting in our profiles.

My profile -> HTML Mails enabled -> I receive an HTML mail with a clickable link (even if the text is truncated, the link works)

Your profile -> HTML Mails disabled -> You receive a text-only mail with the full link only as note [1].
Comment 4 Andrea Pescetti 2014-03-16 21:07:35 UTC 
Is this still happening? Works for me now (no "..." in HTML mails; but didn't try with text mails).