Apache OpenOffice (AOO) Bugzilla – Issue 123822
Crash when clicking on links in the Help-system
Last modified: 2014-03-06 18:00:10 UTC
Clicking on a Link in the Help window OO crashes without further notice. Restoring the file works but there is no possibility for an error report. The first click on a help item works, but the second one brings OO down.
NOT Reproducible with "AOO 4.0.1 – German UI / German locale [Rev. 1524958 2013-09-20 11:40:29]" on German WIN7 Home Premium (64bit)", “historic” 4.0 User Profile used for all predecessor versions. Probably a problem with reporter's individual installation. @Hans W. Zekl: Thank you for your feedback – unfortunately important information we will need to reproduce your problem is missing. Please add all information requested in following: c) Contribute a precise step by step instruction containing every key press and every mouse click how to reproduce your problem d) Attach screenshots with comments if you believe that that might explain the problem better than a text comment. Best way is to insert your screenshots into a DRAW document and to add comments that explain what you want to show f) add information f3) concerning your PC (video card, ...) f4) concerning your Operating System (Version, Distribution, Language) f5) concerning your AOO version (with Build/revision ID if it's not a public release) and localization (UI language, Locale setting) f6) AOO settings that might be related to your problems (video hardware acceleration, ...) f7) how you launch AOO and how you reached Help f8) Whether your problem persists when you renamed your user profile (Quit Quickstart before!) before you launch AOO (please see <http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues>) f9) Whether that worked in former OOO / AOO Versions f91) From what Version you updated f92) How you updated g) whether you tested validity of your installation.exe Please do not cite these hints in your reply, but cite the items like: a): Yes, also in CALC, not in Impress
Can not reproduce. AOO410m1(Build:9750) - Rev. 1548193 2013-12-07_04:10:48 - Rev. 1548790 Debian
Created attachment 82071 [details] Help window with markings I marked the items I used in the help window
The problem occurs with other OO components, e.g. Writer too. Tested on a desktop PC with another profile>: the same error I use a German version of OO, thefore items are in German: Starting OO by clicking on windows/all programms. No quick start active. c)F1 to open the Help system search for "Kommentare" in 'Suchbegriff' Double click on "in Zellen": OK on right half of the window a single click on "Verwandte Themen/Einfügen Kommentar": OO is gone f3)Laptop Dell Inspiron 1545 f4) Latest version, automatic update, German f5) actual download version of OO f91) Update from version 4.0
Can not reproduce AOO410m14(Build:9760) - Rev. 1573601 2014-03-03 17:47:48 (Mo, 03 Mrz 2014) Win 7
I am unable to reproduce either. Perhaps it was a result of my original Windows 8 instillation. In the meantime Windows 8.1 is installed. The bug is closed.