Apache OpenOffice (AOO) Bugzilla – Issue 121964
random unexpected error followed by recovery of one or many currently open spreadsheets
Last modified: 2017-05-20 09:57:26 UTC
Created attachment 80467 [details] daily rough budget Calc suffers an unexpected error either on opening or later (or both) and goes to file recovery. Recovered file always(?) seems to be up to date with changes before made before crash but I check this with care. Only observed on pre-existing files opened from desktop. I don't often create new ones. This appears to be getting more common, now cannot expect to use a file without one or more crashes. All these commonly used files are password protected, one has been for several years, others only since about a month ago. In addition, opening any of these files sometimes leads to a hung startup which can be corrected by closing calc and reopening OO with no prior file identity.
Attachment opened smoothly in Rev. 1458937. Please provide recovered file.
The suppied file is a recovered version. By now every .ods which I posses has been recovered many times. Also, failure to open a file is not the most common problem, usually my files open, I start editing and at a random interval later the unexpected error occurs and I am offered recovery of the file or files.
The attachment works OK in Rev. 1458937 under windows 7, also when password is applied. Can you use Dr. Watson? http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_overview.mspx?mfr=true
Wish I knew what happened to the version of this comment that I (thought I) posted 3 days ago. Gist was: 1) Dr Watson log file contained only an access error to IE which had occurred a day earlier than the OO error I was looking for. How do I persuade Dr W to pay attention to my OO problem? 2) I'm using XP, trying to tidy it before I go back to my Windows 8 upgrade which died after 3 weeks and can only be repeated with a working copy of an earlier Windows in place. My OO version is therefore different - Help says: OpenOffice.org 3.4.1 AOO341m1(Build:9593) - Rev. 1372282 Many thanks and sorry about the delay
I think Dr. Watson should be running in the background until the crash occurs again in order to capture information.
Created attachment 80492 [details] Dr Watson log - abbreviated This Dr W immediately after an OO error occurring to sample file previously supplied. Original too long for 1000KB limit so have trimmed out a large chunk. Low end should include last several instances.
I'm no expert, but it looks like Internet Explorer is the culprit. Maybe Tools - Options... - OpenOffice.org - Online Update - Online Update Options -> uncheck Check for updates automatically will help.
I can see that Dr Watson is recording problems with IE but I don't know how/if they produce related problems in OO. Any thoughts? I have tried switching off auto update for Windows but it has zero effect. Now here's a new one. Ttwo or maybe three recent occurrences of the "unknown error" have now generated a new error box which says: DDE Server Window: soffice.bin - Appplication Error The instruction at "0x05257455" referenced memory at"0xff00000c". The memory could not be read. Click on OK to terminate the program.
I suggest roll-back to a previous OpenOffice version that worked OK for you, till the new 4.0 is out. Previous versions can be downloaded at http://www.filehippo.com/download_openoffice/
No problem with attachment 80467 [details]. AOO410m1(Build:9750) - Rev. 1543812 Rev.1543812 Win 7