Issue 120362 - program crashes during opening, saving, and editing documents.
Summary: program crashes during opening, saving, and editing documents.
Status: CLOSED DUPLICATE of issue 121625
Alias: None
Product: Writer
Classification: Application
Component: open-import (show other issues)
Version: 3.4.0
Hardware: PC Windows 7
: P3 Critical (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: needmoreinfo
: 120803 (view as issue list)
Depends on:
Blocks:
 
Reported: 2012-07-25 03:17 UTC by morgan.janet
Modified: 2017-05-20 10:14 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description morgan.janet 2012-07-25 03:17:56 UTC 
I've used Open Office for a few years, and have never had the problems I'm experiencing with 3.4.0 Apache.  The program crashes when I open, edit, or save a doc every time I use the program.  It has negatively effected the performance of my computer in general.  I've had it!  Should I uninstall Apache and go back to a previous version.
Comment 1 Regina Henschel 2012-07-25 09:49:24 UTC 
The user folder contains a file "registrymodifications.xcu". Please rename it and try again. The user folder is located in Documents and Settings\<your account>\AppData\Roaming\OpenOffice.org\3\. It is a hidden folder, you might need to set the explorer to show hidden files.

There have been some reports about crashes after update, but we could not find a pattern yet. Do you have used macro libraries or do you have installed extensions?
Comment 2 neking03 2012-09-03 19:57:09 UTC 
Every time I attempt to open the program it crashes within 10 seconds. A file recovery window pops up which freezes and I have to force close the program. I have used Open Office for quite some time and just upgraded to 3.4.1 about a week ago and just today this started happening. You need to fix this NOW! I need this program for school!
Comment 3 Regina Henschel 2012-09-03 20:13:46 UTC 
Hi neking03, please read section "Known Issues" on http://www.openoffice.org/development/releases/3.4.1.html, read the tutorial of the forum (link there) and follow the advise. Ask in the forum, if AOO still does not start for you.
Comment 4 Regina Henschel 2012-09-03 20:15:53 UTC 
*** Issue 120803 has been marked as a duplicate of this issue. ***
Comment 5 Rob Weir 2013-04-02 23:53:54 UTC 
Dupe

*** This issue has been marked as a duplicate of issue 121625 ***