Issue 108699 - printed lines cropped if paper height is less than paper width
Summary: printed lines cropped if paper height is less than paper width
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: Writer
Classification: Application
Component: printing (show other issues)
Version: OOo 3.0.1
Hardware: All Linux, all
: P4 Trivial (vote)
Target Milestone: ---
Assignee: h.ilter
QA Contact: issues@sw
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2010-01-26 21:45 UTC by bruceadler
Modified: 2010-04-20 14:28 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
test file with page length set to 5.5" (9.00 KB, application/msword)
2010-01-26 21:51 UTC, bruceadler
no flags Details
correct output when "Export as PDF" (25.87 KB, application/pdf)
2010-01-27 00:16 UTC, bruceadler
no flags Details
incorrect output when printing to Epson printer; paper size should be 8.5x5.5 but instead it's 5.5x8.5 (42.85 KB, application/postscript)
2010-01-27 00:17 UTC, bruceadler
no flags Details

Note You need to log in before you can comment on or make changes to this issue.
Description bruceadler 2010-01-26 21:45:49 UTC
The printed output width seems to be cropped based on the paper height rather
than the paper width.

To recreate do the following:
1. start with a new blank document with the paper size set to "Letter" (Width:
8.5", Height: 11")

2. On the first line of the content area type a full width line such as:

      One two three four five six seven eight nine ten eleven twelve thirteen
fourteen fifteen sixteen seventeen

3. On the menu, click: Format>Page

4. Change the Paper format Height field to half-sheet size: 5.5" (or any other
length less than the (page_width minus left_margin_width)

5. print the page (on letter size paper on any printer) and note that the output
line has been cropped/lost on the right at exactly 5.5" from the left paper
edge. (Using 12 pt Times font and 1" margins, my output is cropped in the middle
of the word "thirteen" and the words "fourteen fifteen sixteen" disapper completely

Note: the on-screen formatting is correct, it's only the printed output which is
being corrupted

If you print your page with borders on all four sizes, then this defect is even
more noticiable. The right border will disappear, and top and bottom borders
(and the page content) get clipped off at exactly 5.5" from the left edge.
Comment 1 bruceadler 2010-01-26 21:51:52 UTC
Created attachment 67430 [details]
test file with page length set to 5.5"
Comment 2 bruceadler 2010-01-26 23:21:39 UTC
This issue doesn't happen on all output devices. I just tried an old Epson 9-pin
dot matrix printer and it seemed to work okay.

The specific printer(s) I'm seeing this on are the Epson Workforce 600 using the
"CUPS+Gutenprint v5.2.3 [en]" driver
Comment 3 bruceadler 2010-01-27 00:16:30 UTC
Created attachment 67431 [details]
correct output when "Export as PDF"
Comment 4 bruceadler 2010-01-27 00:17:58 UTC
Created attachment 67432 [details]
incorrect output when printing to Epson printer; paper size should be 8.5x5.5 but instead it's 5.5x8.5
Comment 5 Joe Smith 2010-01-27 16:55:03 UTC
Testing 3.2rc3 on Fedora Linux 11:

I see the same cropping if I change the paper size as described.

However, if I set up a 5.5" high x 8.5" wide paper size, and choose orientation:
"Landscape", then it prints correctly.
Comment 6 bruceadler 2010-01-27 22:28:07 UTC
> However, if I set up a 5.5" high x 8.5" wide paper size, and choose
> orientation: "Landscape", then it prints correctly.

choosing "Landscape" causes the content to be rotated 90 deg., but that means
the paper has to be loaded into the printer tray sideways

putting the paper/forms in sideways just for OOoWord isn't possible in many
situtations, for example, when the printer and forms are shared with other apps
and/or other computers (that know how to handle custom sized forms correctly)
Comment 7 lohmaier 2010-03-18 22:37:59 UTC
I've never seen a printer that would make the user feed the paper in different 
orientation when choosing landscape/portrait to match what the user actually 
configured.

If the horizontal size is bigger than the vertical, then you're using landscape.
If the vertical size is bigger than the horizontal, then you're using portrait

As seen when viewing the PDF: It is reported with landscape orientation.

Did you actually try to print using landscape setting?
And even more important: Is the 8.5"*5.5" format supported by the ppd at all?

Definitely not a P2
Comment 8 eric.savary 2010-03-22 14:29:03 UTC
@HI: please have a look
Comment 9 eric.savary 2010-04-10 00:23:53 UTC
Reassigned to HI
Comment 10 h.ilter 2010-04-20 14:27:52 UTC
From my point of view is this kind of page setting as like as divide a count by zero
Comment 11 h.ilter 2010-04-20 14:28:31 UTC
Closed