Apache OpenOffice (AOO) Bugzilla – Issue 100066
Photo software now fails to run
Last modified: 2013-08-07 15:26:05 UTC
Both photo software programs on my home PC now fail to start since installing OO 3.0.1. Coincidence? I cannot tell. Open Office suspected because this notice appears when I try to start Photo Finale: "Executable 'C:\Program Files\Photo Finale Viewer\Photo Finale.exe' had the following unrecoverable error: Couldn't find library MSVCR90.dll (required by C:\Program Files\OpenOffice.org 3\Basis\program\shlxthdl\shlxthdl.dll) Please ensure that it is installed." Other notice when starting PhotoStudio2000: "The application or DLL C:\Program Files\ArcSoft\My Photo Center\Photo Studio\JPEGLib.dll is not a valid Windows image. Please check this against your installation diskette." I did not find anything in the Issue Tracker. I made a PDF of the two screens, but see no way to attach it to this request. Sorry, I am a neophyte and didn't know which subcomponent to check above. Thanks for any help you can give.
Created attachment 60833 [details] PDF of two failure notices
This has nothing to do with framework / scripting. If OOo is involved at all, I can only imagine an installation issue. ab->is: Please have a look
is -> chriswade09: Can you please check, if the library msvcr90.dll is installed? It has to be located in a folder inside the directory: c:\windows\WinSxS Furthermore you can make the following test: Remove the module "Windows Explorer Extension" from the OpenOffice.org installation. This removes the file "C:\Program Files\OpenOffice.org 3\Basis\program\shlxthdl\shlxthdl.dll" from your office installation. You know how to remove modules in maintenance mode via Add-Remove-Software applet in the Control Panel?
Thank you for your assistance with this issue. I did find msvcr90.dll 9.0.21022.8 in a folder x86_Microsoft.VC90.CRT_1fc8b...._d08d0375 within WinSxS. Per your instructions, I removed the Windows Explorer Extension, and the one program which mentioned Open Office 3 in the error message did then work. The other program, ArcSoft PhotoStudio2000, which says "JPEGLib.dll file is not a valid Windows image" is still not functioning. It came installed on my computer, so I do not have installation discs. I have been unsuccessful in trying to find a source from which I could download it, to see if a new copy would function. Again, thanks for your help. Chris Wade
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