Issue 9487

Summary:	"OOo Writer" and "OOo Global" crash when started.
Product:	General	Reporter:	Unknown <non-migrated>
Component:	ui	Assignee:	stefan.baltzer
Status:	CLOSED IRREPRODUCIBLE	QA Contact:	issues@sw <issues>
Severity:	Trivial
Priority:	P1 (highest)	CC:	brant, issues
Version:	643	Keywords:	oooqa
Target Milestone:	---
Hardware:	PC
OS:	Windows 2000
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description Unknown 2002-11-24 16:35:30 UTC

When I try to start the word processor or "OO Global", I see the spash screen
and then I get two "unrecoverable errors" and two GPFs, then the program exits.
The HTML-Editor works, but as soon as I click on "New -> Text Document" or "New
-> Master Document", I get about 4 or 5 unrecoverable errors and GPFs.

(Why "unrecoverable error"? Is it really so difficult to tell the user WHAT went
wrong?)

Comment 1 brant 2002-11-24 17:37:46 UTC

Could you record the exact GPF message with any details?  This will
help us to analyze the workings of the program on your system.  Also:
 * Are you running any firewalls?
 * Are you running any virus scanners?
 * Have you tried reinstalling OpenOffice.org?
 * Have you tried a newer build of OpenOffice.org?

Comment 2 Unknown 2002-11-24 18:12:45 UTC

The error message (translated from german): "soffice.exe - error in
application
The instruction '0x03af1fe0' points at memory in '0x00000000'. The
command 'read' couldn't be executed on the memory. Click Ok to exit,
Cancel to debug."

I don't have a firewall or virus scanner.

I also tried the newest development version (634), still exactly the
same problem.

Something interesting: I often had similar problems with MS Word (that
was the reason why I wanted to use OOo), but _never_ with other
applications.

Comment 3 eric.savary 2003-05-14 15:55:58 UTC

Please reopen if the problem persists in OOo 1.1 Beta1

Comment 4 eric.savary 2003-05-14 15:56:14 UTC

closed