Issue 5834

Summary:	Cant start any apps after install - Gives "unrecoverable error"
Product:	Installation	Reporter:	Unknown <non-migrated>
Component:	code	Assignee:	Unknown <non-migrated>
Status:	CLOSED IRREPRODUCIBLE	QA Contact:	issues@installation <issues>
Severity:	Trivial
Priority:	P3	CC:	issues
Version:	OOo 1.0.0	Keywords:	oooqa
Target Milestone:	---
Hardware:	PC
OS:	Windows 2000
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description Unknown 2002-06-14 10:53:06 UTC

Then crashes with an access violation in soffice.exe at "0x00000000"

Install was a 'typical' install and all was cool. 


Any ideas ? What next ... hmmm ..

Comment 1 Olaf Felka 2002-06-18 10:04:49 UTC

Do you use a Matrox graphik device? If yes, please use the newest
driver or turn down the hardware acceleration one step in the display
settings. A known matrox driver problem

Comment 2 Unknown 2002-06-18 11:47:57 UTC

Hardware is ATI Rage Mobility on an IBM Thinkpad A22. Problem is now 
worse. Uninstall failed, removed Program files directory, but now I 
cant un-install nor will install work as it says its already 
installed.

How to I remove completely to start again ?

rgds .. Peter

Comment 3 dankegel 2003-05-09 16:43:30 UTC

Try cleaning your registry of any references to OpenOffice,
then reinstalling -- and please, when you reinstall, 
try the latest version of OpenOffice (1.1beta as of this writing).

There are a bunch of tutorials out there on cleaning the registry,
but essentially you just run regedit, search for openoffice,
and delete any key that matches.  Be careful, as you can 
hurt your installation of windows if you delete the wrong thing.

Comment 4 dankegel 2003-05-16 06:17:22 UTC

Either a system problem, or a 1.0 glitch... we may never know.
If it happens with 1.1beta, please file a new issue.

Closing this issue due to old age.

Comment 5 j_m_s 2004-06-17 09:46:26 UTC

I have exactly the same problem with 1.1.1 final.

How can I find something about the problem? There is no error log. Can I turn on
debugging or something like that?

Comment 6 ace_dent 2008-05-17 21:51:13 UTC

The Issue you raised has been marked as 'Resolved' and not updated within the
last 1 year+. I am therefore setting this issue to 'Verified' as the first step
towards Closing it. If you feel this is incorrect, please re-open the issue and
add any comments.

Many thanks,
Andrew
 
Cleaning-up and Closing old Issues
~ The Grand Bug Squash, pre v3 ~
http://marketing.openoffice.org/3.0/announcementbeta.html

Comment 7 ace_dent 2008-05-17 23:55:37 UTC

As per previous posting: Verified -> Closed.
A Closed Issue is a Happy Issue (TM).

Regards,
Andrew